Tier II Support Desk Engineer

ITAC Solutions, LLC; Irving (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Brand-new role ownership

Mileage reimbursement

High-growth MSP growth trajectory

Exposure to diverse technologies

Advancement paths to Tier 3

Job summary

ITAC Solutions, LLC in Irving, TX is seeking a dedicated Support Desk Engineer to be the on-site Tier II resource for a major client. You will own tickets from intake to resolution in ConnectWise PSA, perform imaging, and address desktop issues and light networking across local locations.

The role offers ownership of a key client relationship, exposure to a variety of technologies, and clear advancement paths within a rapidly growing MSP.

Qualifications

• Tier 2 skills across desktop, imaging, light networking, and systems.

Responsibilities

• Serve as the dedicated onsite Tier 2 engineer for a major client.
• Resolve escalated desktop and remote support issues.
• Handle imaging, light networking, and systems troubleshooting.
• Travel between client locations across the local market as needed.
• Own tickets from intake through resolution in ConnectWise PSA.
• Document solutions and strengthen the knowledge base.
• Collaborate with Tier 3 engineers and technical account managers.

Skills

Tier 2 skills

Desktop

Imaging

Light networking

MSP experience

Communication

Education

CompTIA A+

Network+

Tools

ConnectWise PSA

Job description

Are you the go-to IT problem solver who thrives on owning the fix and being the trusted face of technology for the people you support? Our client, a fast-growing managed IT provider, is looking for a Support Desk Engineer to serve as the dedicated onsite Tier IIresource for one of its biggest clients in the Irving/Dallas area. This is an opportunity to step into a brand-new role where your expertise directly keeps a major organization's operations running smoothly every day.

Benefits & Extras

• Brand-new role with true ownership of a key client relationship
• Mileage reimbursement for travel beyond your normal commute
• Join a high-growth MSP scaling rapidly nationwide
• Exposure to a wide range of technologies and environments
• Clear advancement paths into Tier 3 and specialized engineering roles

Compensation

• $70,000-$80,000, depending on experience

What You'll Be Doing

• Serve as the dedicated onsite Tier 2 engineer for a major client
• Resolve escalated desktop and remote support issues
• Handle imaging, light networking, and systems troubleshooting
• Travel between client locations across the local market as needed
• Own tickets from intake through resolution in ConnectWise PSA
• Document solutions and strengthen the knowledge base
• Collaborate with Tier 3 engineers and technical account managers

What You'll Need to be Considered

• True Tier 2 skills across desktop, imaging, light networking, and systems
• Ability to operate independently in a client-facing role without constant oversight
• A polished, professional presence with excellent communication skills
• A proactive, ownership-driven approach that stays calm under heavy volume
• Reliable transportation and the ability to pass an MVR
• MSP experience is highly desirable
• CompTIA A+, Network+, or equivalent certifications
• Experience supporting healthcare or regulated environments
• Familiarity with ConnectWise PSA or similar ticketing system