Tier 2 Senior Support Engineer – MSP

Bowman Williams; Washington (District of Columbia); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

End-of-year bonus

401(k) with company match

Home-buying assistance program

Health & wellness stipend

Defined technical and career paths

Job summary

Bowman Williams in Washington, D.C. is seeking a Tier 2 IT engineer to support Microsoft 365 and related services for mid-market clients.

The role emphasizes troubleshooting complex M365 issues, tenant cleanups, and modernizing projects within a client-facing environment. Ideal candidates have 4+ years of IT support and 2+ years at Tier 2 or higher, with strong M365, Exchange Online, SharePoint, and Teams expertise.

Qualifications

• 4+ years of IT support experience.
• 2+ years at Tier 2 level or higher.
• Strong Microsoft 365 administration and troubleshooting.
• Experience with Exchange Online, SharePoint, and Teams.
• Excellent client-facing and phone communication skills.

Responsibilities

• Troubleshoot Exchange Online, Intune, Entra ID, Teams, and SharePoint.
• Handle deeper issues including Intune policies and organization-wide SharePoint problems.
• Perform root-cause analysis and implement long-term fixes.
• Participate in M365 rollouts, tenant cleanups, and modernization projects.
• Mentor Tier 1 technicians and serve as escalation resource.
• Document technical solutions and procedures.
• Provide client-facing support over the phone.
• Occasionally troubleshoot VPN, DNS, networking, and Windows Server issues.

Skills

IT support

Tier 2 support

M365 administration

Exchange Online

SharePoint

Microsoft Teams

Windows Server

Networking

Client-facing

Job description

For this opportunity, you’ll be joining a Washington, D.C.-based Microsoft Solutions Partner providing Microsoft 365, IT strategy, support, and modernization services to mid-market organizations, nonprofits, and trade associations.

This is a true Tier 2 position, not entry-level help desk. You’ll be working heavily within the Microsoft ecosystem, troubleshooting more complex M365 issues while also getting exposure to cloud modernization, M365 rollouts, tenant cleanups, and project work.

Location: Washington, D.C. LWFH

Hours: Monday–Friday, 11 AM–8 PM

What You’ll Be Doing

• Troubleshoot Exchange Online, Intune, Entra ID, Teams, and SharePoint
• Handle deeper issues including Intune policies, Exchange troubleshooting, and organization-wide SharePoint problems
• Perform root-cause analysis and implement long‑term fixes
• Participate in M365 rollouts, tenant cleanups, and modernization projects
• Mentor Tier 1 technicians and serve as an escalation resource
• Document technical solutions and procedures
• Provide client-facing support over the phone
• Occasionally troubleshoot VPN, DNS, networking, and Windows Server issues

Technical Background

We’re looking for someone with:

• 4+ years of IT support experience
• 2+ years working at the Tier 2 level or higher
• Strong Microsoft 365 administration/troubleshooting
• Exchange Online
• SharePoint
• Microsoft Teams
• General Windows Server and networking knowledge
• Strong client-facing and phone communication skills

Microsoft certifications are a plus, including candidates currently working toward certifications.

Why This Opportunity

This is a good fit for someone who is already a Tier 2 engineer but wants more technical growth than a traditional support queue can provide. You’ll stay hands‑on with escalations while gaining additional exposure to Microsoft cloud projects and modernization work.

There are defined career paths into Tier 3, Team Lead, and Project Engineering, along with structured 30/60/90‑day development plans from day one.

• End‑of‑year bonus
• 401(k) with company match
• Home‑buying assistance program
• $50/month health & wellness stipend
• Defined technical and career advancement paths