Mac Support Specialist (Tier 2) – Onsite, Menlo Park

Astor & Sanders; Menlo Park (CA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Generous PTO and holidays

Health and dental insurance

Retirement savings plan

Pre-tax benefits

Wellness and work-life support

Professional development

Performance and referral bonuses

Life and disability insurance

Job summary

Astor & Sanders Corporation is seeking a Tier 2 Mac Support Specialist for a full-time onsite role based in Menlo Park, CA. You will support Windows and Mac desktops, set up printers, image devices, and manage BIOS updates while assisting with file shares and permissions and documenting service requests.

The ideal candidate has 2–4 years in IT support, familiarity with macOS/iOS, and strong communication skills. Astor offers a competitive benefits package and growth opportunities.

Qualifications

• 2–4 years of related IT support experience.
• Preferred CompTIA A+ Apple support certificate or vocational certificate.
• Strong problem-solving and communication skills.

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test and install printers, scanners, network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure latest BIOS and patches are applied to PCs and laptops.
• Support users with file shares and permissions issues.
• Track, log and report each service request.
• Additional duties as assigned.

Skills

Mac support

Windows support

iOS support

Office suite

Documentation

Communication skills

Education

CompTIA A+ Apple support

Job description

Astor & Sanders Corporation is seeking a Tier 2 Mac Support Specialist for a full-time onsite role based in Menlo Park, CA. You will support Windows and Mac desktops, set up printers, image devices, and manage BIOS updates while assisting with file shares and permissions and documenting service requests.

The ideal candidate has 2–4 years in IT support, familiarity with macOS/iOS, and strong communication skills. Astor offers a competitive benefits package and growth opportunities.