IT Support Assistant (Provisional) - Department of Information Technology

City University of New York; New York (NY); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Job summary

John Jay College of Criminal Justice, part of the City University of New York, seeks an IT Desktop Support Technician Level 2 to provide advanced technical support across Windows and Macintosh environments. You will collaborate with IT teams, participate in deployments, and mentor Level 1 staff.

Reporting to the Daytime Coordinator of Classroom and Lab Support Services, the role involves system upgrades, imaging, and maintaining peripherals in classrooms and labs.

Qualifications

• High School Diploma or equivalent.
• Eighteen months of related full-time work experience or equivalent (e.g., eighteen college credits in Information Technology).
• Demonstrated English language proficiency.

Responsibilities

• Provide tier 2 in-person and phone support for software, hardware, and network configuration in Windows and Mac environments.
• Assist with evaluation, configuration, testing, and deployment of new IT equipment.
• Follow Client Service procedures to resolve or escalate issues and document troubleshooting.

Skills

English language proficiency

Driver's license

Education

High School Diploma

Job description

IT Support Assistant (Provisional) - Department of Information Technology

GENERAL DUTIES

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:

• Operating, transporting, adjusting, and installing/configuring computing and related equipment
• Communicating with technology users and staff to understand, identify, document and resolve problems
• Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/

CONTRACT TITLE

IT Support Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

ABOUT THE COLLEGE

John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) led by President Karol V. Mason, and an internationally recognized leader in educating for justice. John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups.

POSITION OVERVIEW

Reporting to the Daytime Coordinator of Classroom and Lab Support Services we seek an experienced and highly skilled IT Desktop Support Technician for Level 2 (L2) IT support. This role provides advanced technical support, resolves complex IT issues. The ideal candidate will have a deep understanding of IT systems, strong problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.

In addition to the general duties listed above, the incumbent will have to perform (or be responsible for) the following specific duties:

• Provide tier 2 in-person and phone support to troubleshoot and address software, hardware, and network configuration issues within a Microsoft Windows and Macintosh OS X environment
• Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment and technology deployments
• Follow established Client Service procedures and practices to effectively resolve or escalated issues and document troubleshooting and resolutions within the college ticketing system
• Collaborate with other IT teams (e.g., Network, Telephone, Security, Systems) to resolve cross-functional issues
• A+, Security +, Network +, Apple and/or Microsoft certifications a plus
• Help deploy and maintain desktop computing infrastructure, including IT resources in classrooms, general-use/departmental computer labs, and public areas
• Participate in IT projects, including system upgrades, migrations, and new technology implementations
• Provide guidance and mentoring to Level 1 support staff
• Manage and maintain desktop images, software packages, and deployment systems
• Maintain peripherals including but not limited to projection systems, audio visual devices and video conferencing equipment Perform other tasks as requested by the CLSS Coordinators.

MINIMUM QUALIFICATIONS

1. High School Diploma, G.E.D., or equivalent
2. Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
3. Demonstrated English Language proficiency
4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

OTHER QUALIFICATIONS

PREFERRED QUALIFICATIONS

• At least 12 months of experience providing tier-1 or better IT desktop support in a large Windows and Apple environment
• Strong Knowledge of Microsoft Office and MS 365
• Knowledge of IT Service Desk Management Software
• Knowledge of IT security and networking fundamentals
• A+, Security=, Network+, Apple and /or Microsoft certification
• Outstanding customer service skills
• Ability to effectively communicate verbally and in writing
• Work to high standards on assignments with minimum supervision
• Self-motivated with a desire to consistently deliver high-quality service
• Willingness to constantly improve technical skills and customer service.

COMPENSATION

New hire: $44,746*

Incumbent: $50,564.

*this rate will apply for the first 24 months of employment.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

CLOSING DATE

Review of the resumes will begin on November 23, 2026.

Posting will close on November 30, 2026.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID:

33099

Location:

John Jay College

Job Type:

Full-Time