Tier 2 IT Support Technician | On-Site & Remote

Kidder Mathews; Phoenix (AZ); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Kidder Mathews is seeking an IT Support Technician to provide in-person and remote troubleshooting for hardware and software in a corporate environment. The role supports real estate professionals, with responsibilities including AD account management, ShoreTel UC, and device imaging.

Some travel to replace or reimage machines is required. The ideal candidate has 3–7 years in desktop support, strong Windows and Office skills, and familiarity with UC software.

Qualifications

• Associates degree or A+ certification or equivalent experience.
• 3–7 years in a desktop support role.
• Proficient in Windows 7/10 and Office 2010–2016.

Responsibilities

• Provide Tier 2 support with high-quality technical assistance and customer service.
• Deploy and troubleshoot PCs, Macs, printers, phones and other hardware.
• Troubleshoot software issues including OSX, Windows, browsers and industry applications.

Skills

Windows troubleshooting

Active Directory

Remote support

UC software

Education

Associates degree or A+ certification

Tools

Active Directory

ShoreTel UC

Windows 7/10

Office 365

OSX

Job description

Kidder Mathews is seeking an IT Support Technician to provide in-person and remote troubleshooting for hardware and software in a corporate environment. The role supports real estate professionals, with responsibilities including AD account management, ShoreTel UC, and device imaging.

Some travel to replace or reimage machines is required. The ideal candidate has 3–7 years in desktop support, strong Windows and Office skills, and familiarity with UC software.