Tier 2 IT Support Specialist – Multi-site & M365

CPCD; Colorado Springs (CO); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Paid holidays

Paid breaks

Medical insurance

401(k) plan

Job summary

CPCD is seeking an IT Support Specialist – Tier 2 to provide comprehensive technical support across multiple CPCD locations. The role focuses on hardware, software, networking, and Microsoft 365 issues, with active directory and device management responsibilities.

The position includes duties such as deploying equipment, maintaining IT systems, and collaborating with vendors and the IT Director to ensure secure and efficient operations.

Qualifications

• Requires 3+ years of IT support experience across hardware, software, networking, and user administration platforms.
• Proficient in troubleshooting Windows PCs/Servers, iOS devices, printers, and peripherals.
• Experience with Active Directory and Microsoft 365 including Exchange Online, Teams, SharePoint, OneDrive, licensing, and MFA.

Responsibilities

• Install, configure, troubleshoot, and maintain devices and networks across CPCD locations.
• Provide Tier 1 and Tier 2 support; document resolutions in Jitbit and Hudu.
• Deploy and manage laptops/desktops/mobile devices; maintain inventory and lifecycle.

Skills

IT support

Active Directory

Microsoft 365

Windows troubleshooting

Networking

TCP/IP

Firewall

Meraki/UniFi

PowerShell

Education

High School Diploma or GED

IT certifications preferred

CompTIA A+ certification

CompTIA Network+ certification

Tools

Atera RMM

Hudu

Jitbit Helpdesk

Windows Group Policy

Microsoft Intune

Mosyle MDM

Proofpoint

Entra ID

Job description

CPCD is seeking an IT Support Specialist – Tier 2 to provide comprehensive technical support across multiple CPCD locations. The role focuses on hardware, software, networking, and Microsoft 365 issues, with active directory and device management responsibilities.

The position includes duties such as deploying equipment, maintaining IT systems, and collaborating with vendors and the IT Director to ensure secure and efficient operations.