On-Site IT Support Specialist – Friendly Tech Help

Parent Cooperative Community; Swanston (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Parent Cooperative Community (PCC) is seeking a dependable IT Support Specialist to provide hands-on technical assistance and daily support to staff across the organization. The role focuses on resolving technology issues, supporting Microsoft 365, and ensuring systems remain user-friendly and reliable.

Ideal candidates enjoy helping people, communicating clearly, and delivering excellent customer service while traveling between PCC locations as required.

Qualifications

• Experience in IT support or help desk roles.
• Working knowledge of Windows, Microsoft 365, email.
• Strong customer service and communication skills.
• Ability to explain technical concepts to nontechnical users.
• Organized with attention to detail.
• Able to travel between PCC locations.
• Proactive with problem-solving.

Responsibilities

• Provide day-to-day help desk support for computers, software, printers, email, and connectivity.
• Troubleshoot issues and escalate when needed.
• Assist with Microsoft 365 apps (Outlook, Teams, SharePoint).
• Set up and maintain computers, monitors, docking stations, and software.
• Assist with basic network troubleshooting and equipment maintenance.
• Support PCC Sacramento and Woodland office.
• Document issues and resolutions for consistency.
• Support administrative tasks and communications.

Skills

IT Support

Help Desk

Customer Service

Windows OS

MS 365

Email Tools

Communication Skills

Problem Solving

Organization

Independent Work

Travel Flexibility

Education

CompTIA A+ (preferred)

Tools

SharePoint

Teams

Printers

User Accounts

Networking basics

Job description

Parent Cooperative Community (PCC) is seeking a dependable IT Support Specialist to provide hands-on technical assistance and daily support to staff across the organization. The role focuses on resolving technology issues, supporting Microsoft 365, and ensuring systems remain user-friendly and reliable.

Ideal candidates enjoy helping people, communicating clearly, and delivering excellent customer service while traveling between PCC locations as required.