Tier 2 IT Support Specialist – Windows & 365

CPCD... giving children a head start; Colorado Springs (CO); Sur place; USD 29 000 - 41 000; Plein temps

Avantages offerts par ce poste

Paid vacation

Paid sick time

Paid holidays

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Tuition assistance

Résumé du poste

CPCD is seeking an IT Support Specialist – Tier 2 to provide advanced technical support across CPCD locations. You will resolve escalated hardware, software, networking, and Microsoft 365 issues, administer user accounts, devices, and IT systems, and collaborate with the IT Director and vendors.

This full-time role requires 40 hours per week and offers a comprehensive benefits package, tuition assistance, and opportunities to enhance classroom technology across six school districts in El Paso

Qualifications

• High School Diploma or GED; IT certifications preferred.
• Minimum three years of IT support experience involving hardware, software, networking, and user administration platforms.
• Proficiency troubleshooting Windows PCs, Windows Servers, iOS devices, printers, and peripherals.
• Experience administering Active Directory and Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, licensing, and MFA.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, firewalls, switching, and wireless networking; Meraki and UniFi experience preferred.
• Familiarity with IT management platforms, including Atera RMM, Hudu, Jitbit Helpdesk, Windows Group Policy, and Microsoft Intune.
• Experience with Apple Business Manager and Mosyle MDM (or similar) preferred.
• Familiarity with Proofpoint email security, VoIP systems, Adobe Admin Console, and organizational applications.
• Strong troubleshooting, documentation, customer service, and communication skills, with the ability to resolve escalated issues independently.
• Ability to maintain equipment inventories, accurate records, and confidentiality of organizational information.

Responsabilités

• Installs, configures, troubleshoots, and maintains computers, operating systems, networks, software, printers, A/V equipment, and peripherals across CPCD locations.
• Provides Tier 1 and Tier 2 technical support, resolves escalated issues, prioritizes service requests, and documents resolutions in Jitbit tickets along with Hudu.
• Deploys and manages laptops, desktops, and mobile devices, including equipment inventory, maintenance, and lifecycle tracking.
• Maintains technical documentation, troubleshooting procedures, and knowledge resources using Hudu; assists with staff training and IT orientation.
• Supports technology installations at CPCD locations, including network equipment, wireless access points, and classroom technology.
• Troubleshoots wired and wireless networking, including TCP/IP, DNS, DHCP, VLANs, switches, firewalls, and Meraki/UniFi infrastructure.
• Administers Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, user licensing, shared mailboxes, and permissions.
• Manages Active Directory and Entra ID accounts, access permissions, multifactor authentication, and employee onboarding/offboarding.
• Supports endpoint management, security, and software deployment using Atera, Intune, Mosyle, and Proofpoint while following established security procedures.
• Develops and maintains automated tasks, scripts, and workflows within the RMM platform to streamline IT operations, improve efficiency, and reduce manual tasks.

Connaissances

Windows troubleshooting

Active Directory

Microsoft 365

Networking fundamentals

Firewalls

Meraki/UniFi

IT management platforms

PowerShell

Endpoint management

MFA administration

Documentation

Customer service

Formation

High School Diploma or GED

Outils

Atera RMM

Hudu

Jitbit Helpdesk

Group Policy (Windows)

Microsoft Intune

Apple Business Manager

Mosyle MDM

Proofpoint

Exchange Online/Teams/SharePoint/OneDrive

Description du poste

CPCD is seeking an IT Support Specialist – Tier 2 to provide advanced technical support across CPCD locations. You will resolve escalated hardware, software, networking, and Microsoft 365 issues, administer user accounts, devices, and IT systems, and collaborate with the IT Director and vendors.

This full-time role requires 40 hours per week and offers a comprehensive benefits package, tuition assistance, and opportunities to enhance classroom technology across six school districts in El Paso