Hybrid IT Systems Support Specialist (Tier 2–3)

Professional-Assist-Corporation; Golden (CO); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Discretionary bonus

Health insurance

PTO

Volunteer day

Sabbatical after 5 years

401(k) match

Equal opportunity employer

Wellness allowance

Job summary

Professional Assist Corporation (PAC) in Golden, CO is seeking a Tier 2–3 Systems Support Specialist to assist 130,000+ members with staff IT issues, NetForum, and site problems. The role partners with the IT team to ensure operations and service quality, in a hybrid work environment.

The candidate will handle intake, escalation, and knowledge training while supporting Microsoft 365 administration and endpoint tasks. A strong service mindset is essential.

Qualifications

• 3–5 years in a dedicated IT support role, including Tier 2 or higher
• Hands-on Microsoft 365 administration, Entra ID, and Exchange Online
• Experience administering a help desk platform with reporting
• Advanced troubleshooting of business applications (AMS/CRM/ERP)

Responsibilities

• Serve as first point of contact for IT requests from staff by ticket, email, phone, and Teams
• Log, categorize, and prioritize requests in Genuity with ongoing ticket updates
• Support NetForum and website issues on Kentico and Drupal sites
• Escalate complex issues with complete ticket notes to Tier 3 and follow through
• Write basic SQL queries for root-cause analysis and reports

Skills

Microsoft 365 administration

Entra ID

Exchange Online

SQL basics

Customer service mindset

Education

Associate or Bachelor’s degree in IT or related field

Certifications such as CompTIA A+/Network+/Microsoft 365

Tools

NetForum

Kentico

Drupal

RingCentral

PowerShell

Job description

Professional Assist Corporation (PAC) in Golden, CO is seeking a Tier 2–3 Systems Support Specialist to assist 130,000+ members with staff IT issues, NetForum, and site problems. The role partners with the IT team to ensure operations and service quality, in a hybrid work environment.

The candidate will handle intake, escalation, and knowledge training while supporting Microsoft 365 administration and endpoint tasks. A strong service mindset is essential.