Tier 2 IT Support Specialist — Healthcare Tech

Cornerstonetechtalent; Carrollton (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

CornerStone Technology Talent Services is seeking a Service Desk Analyst II to provide Tier 2 IT support for a multi-location healthcare organization from its Carrollton, TX campus. The role emphasizes hands-on problem solving, incident ownership, and collaboration with cross-functional teams.

The ideal candidate will troubleshoot Windows and macOS environments, support Microsoft 365, manage Active Directory, and resolve complex network and connectivity issues while delivering exceptional

Qualifications

• 3+ years of hands-on IT support experience, Tier 2 or higher.
• Strong troubleshooting across Windows, desktops, software, and network connectivity.
• Experience supporting remote users and resolving escalated incidents.
• Microsoft 365 administration and troubleshooting.
• Familiarity with Active Directory and access management.
• Understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience using IT service management or ticketing platforms.

Responsibilities

• Provide Tier 2 technical support for onsite and remote end users across hardware, software, and network issues.
• Serve as escalation resource for Tier 1, perform root-cause analysis, implement solutions.
• Troubleshoot Windows and macOS devices and applications; manage peripherals.
• Support Microsoft 365 apps (Outlook, Teams, OneDrive) and authentication issues.
• Administer Active Directory (user accounts, passwords, group maintenance).
• Coordinate with vendors and internal teams to resolve incidents.
• Document troubleshooting steps and resolutions in the ticketing system.

Skills

Windows & macOS support

Microsoft 365 administration

Active Directory administration

Networking basics (TCP/IP, DNS, DHCP,

IT service management / ticketing

Troubleshooting & root-cause analysis

Customer service & communication

Remote support experience

Tools

Microsoft Intune

ITSM ticketing platforms

Job description

CornerStone Technology Talent Services is seeking a Service Desk Analyst II to provide Tier 2 IT support for a multi-location healthcare organization from its Carrollton, TX campus. The role emphasizes hands-on problem solving, incident ownership, and collaboration with cross-functional teams.

The ideal candidate will troubleshoot Windows and macOS environments, support Microsoft 365, manage Active Directory, and resolve complex network and connectivity issues while delivering exceptional