Tier-2 IT Support Engineer – Windows, MDM & SSO

Fanatics Betting & Gaming; Sunnyvale (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Fanatics Betting & Gaming in Sunnyvale, TX is seeking an IT Support specialist to maintain Windows/macOS endpoints, manage device enrollment via Intune, ABM and JAMF, and handle Okta/SSO provisioning. You will resolve Tier 2 tickets and uphold SLAs in a manufacturing environment.

The role requires strong Jira Service Management skills, incident management experience, and occasional travel to Allen, TX. Join a dynamic team supporting digital sportsbook platforms.

Qualifications

• 2+ years of IT support experience at an escalated/Tier 2 level.
• Baseline Jira Service Management experience and strong incident management skills.
• Hands-on administration with Microsoft Intune & NinjaOne.
• Experience with Apple Business Manager and JAMF for device management.
• Okta/SSO provisioning and Microsoft 365 admin tasks are a plus.

Responsibilities

• Tier 2 escalated support handling and ticketing in Jira Service Management.
• Incident management and ticketing workflow adherence from triage to resolution.
• Windows device provisioning, imaging, and management via Intune.
• MDM administration for Apple devices using ABM and JAMF.
• Identity and access management across tenants (Okta/SSO).
• Asset/offboarding support and facilities/AV tech support as needed.
• Maintain and update internal knowledge base.

Skills

Tier 2 escalated support

Incident management

Windows support

macOS support

Travel readiness

Tools

Jira Service Management

Microsoft Intune

NinjaOne

Apple Business Manager

JAMF

Okta/SSO

Zoom

Job description

Fanatics Betting & Gaming in Sunnyvale, TX is seeking an IT Support specialist to maintain Windows/macOS endpoints, manage device enrollment via Intune, ABM and JAMF, and handle Okta/SSO provisioning. You will resolve Tier 2 tickets and uphold SLAs in a manufacturing environment.

The role requires strong Jira Service Management skills, incident management experience, and occasional travel to Allen, TX. Join a dynamic team supporting digital sportsbook platforms.