Senior Desktop Support

Btechnical Group; Arlington (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Travel between locations

Job summary

Btechnical Group is seeking a hands-on Desktop Support Specialist to provide Tier 2–3 support at our Arlington, TX site. The role focuses on hardware diagnosis, device lifecycle, and day-to-day end-user support in a high-visibility environment.

You’ll support macOS and Windows, Office 365, Active Directory, Jamf, and light Intune, with occasional travel between Arlington and Frisco for coverage. This is a long-term contract that may convert to permanent based on fit.

Qualifications

• 3+ years of hands-on desktop support in an enterprise environment.
• Strong hardware skills including diagnostics and component replacement.
• Experience with macOS and Windows, iPadOS and iOS devices.
• Proficient with Office 365 and Active Directory.
• Experience with Jamf and light Intune administration.
• Good attention to detail and ability to follow documented procedures.

Responsibilities

• Diagnose, troubleshoot, and repair desktops, laptops, and mobile devices with hardware swaps.
• Escalate Tier 1 issues and resolve complex hardware and software problems.
• Support device lifecycle activities: imaging, configuration, deployment, inventory, disposal.
• Administer macOS and Windows environments, including Office 365 and AD.
• Manage devices with Jamf and light Intune administration.
• Assist with VoIP, cellular devices, and POS support for events and retail sites.
• Support event and gameday technology operations and maintain KB articles.
• Coordinate with vendors and ISPs when required.

Skills

Desktop support

Hardware diagnosis

macOS support

Windows support

Office 365

Active Directory

Jamf

Intune

Communication

Event support

Education

Bachelor's degree in IT-related field

Tools

Jamf

Intune

Job description

Our client, a globally-known leader in the Sports and Entertainment space, is looking to hire a tier 2/3 Desktop Support Specialist to work (primarily) at their Arlington location. You won't find a more dynamic or exciting working environment anywhere!

This is a long-term contract opportunity that will most likely convert to permanent down the road, assuming a good fit for all. Benefits and perks for FTEs are truly second to none.

They are seeking a hands-on Desktop Support Technician to provide Tier 2-2.5 break-fix support across corporate, stadium, and event operations. You’ll focus heavily on hardware diagnosis and repair, device lifecycle work, and reliable day-to-day support for end users in a high-visibility, fast-paced environment.

What You’ll Do

• Diagnose, troubleshoot, and repair desktops, laptops, and mobile devices, including component-level swaps and hardware repairs
• Serve as an escalation point for Tier 1 issues and resolve complex hardware, software, and basic networking problems
• Support device lifecycle activities: imaging, configuration, deployment, inventory, and secure disposal
• Administer and support macOS and Windows environments, including Office 365 and Active Directory
• Manage devices with Jamf and light Intune administration (increased Intune usage on event devices)
• Assist with VoIP, cellular devices, and Point-of-Sale (POS) support for retail and stadium operations as needed
• Support event and gameday technology operations
• Maintain accurate knowledge base articles and follow established processes and naming conventions
• Coordinate with vendors and ISPs for service issues when required

What We’re Looking For

• Solid mid-to-senior-level desktop support experience (typically 3+ years in an enterprise environment)
• Strong hands-on hardware skills: diagnosis, repair, and component replacement
• Proven experience supporting both macOS and Windows, iPadOS, and iOS devices
• Working knowledge of Office 365 and Active Directory
• Experience with Jamf and/or Intune (light-to-moderate admin)
• Excellent attention to detail and process adherence - ability to follow documented procedures consistently (especially device naming, imaging, and user setup)
• Clear communication skills with both technical and non-technical users
• Professionalism, discretion, and accountability in a high-profile environment
• Ability to lift up to 50 lbs and work extended periods on your feet during events
• Flexibility to work evenings, weekends, holidays, and extended hours for gamedays and events
• Ability to travel occasionally between facilities (Arlington and Frisco) for coverage

Nice to Have

• Experience using, deploying, or supporting Microsoft Copilot (or similar AI tools) for end users
• Bachelor’s degree in an IT-related field (equivalent experience considered)