Hybrid IT Support Specialist – Cloud, AWS GovCloud

Dark Wolf Solutions; Herndon (VA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Dark Wolf Solutions is seeking a Tier 1 IT Support Specialist to support a growing, multi-tenant cloud platform for our Space Force customer. The role is hybrid with onsite/travel requirements near Melbourne, FL and eligible candidates near Herndon, VA; Colorado Springs, CO; Tampa, FL; San Antonio, TX; or Ogden, UT with quarterly travel.

The position focuses on providing technical support, handling installation, operation, configuration, and usage questions, and developing support processes with

Qualifications

• Bachelor's degree in Cloud Engineering, Computer Science, or related field, or equivalent industry experience.
• 0–2 years in a technical, operation, or project coordination role.
• U.S. Citizenship and eligibility for Top Secret/SCI clearance.

Responsibilities

• Providing technical support regarding technical aspects of assigned products.
• Answering questions about installation, operation, configuration and usage of assigned products.
• Applying diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalating complex problems to senior levels.

Skills

IT support

AWS GovCloud

Communication skills

Time management

Education

Bachelor's degree in Cloud Engineering or Computer Science

Job description

Dark Wolf Solutions is seeking a Tier 1 IT Support Specialist to support a growing, multi-tenant cloud platform for our Space Force customer. The role is hybrid with onsite/travel requirements near Melbourne, FL and eligible candidates near Herndon, VA; Colorado Springs, CO; Tampa, FL; San Antonio, TX; or Ogden, UT with quarterly travel.

The position focuses on providing technical support, handling installation, operation, configuration, and usage questions, and developing support processes with