Tier 2 Desktop Support Specialist — On-Call

Insight Global; Richmond (VA); On-site; USD 30,000 - 34,000; Full time

Job summary

Insight Global seeks a Desktop Support Technician II to provide Tier 2 hardware and software support across multiple locations. You will troubleshoot complex issues and serve as an escalation point for the Service Desk, deploying and maintaining company devices and supporting onboarding.

The role requires hands-on experience with Windows, Citrix, VPN, and device management tools, plus a proactive approach to documentation, asset tracking, and on-call rotations.

Qualifications

• 3+ years in help desk, technical support, or desktop support.
• Strong knowledge of Windows, Office, networking, printers, file sharing, Citrix, and VDI.
• Strong troubleshooting, communication, and customer service skills.
• Experience with Active Directory, Jira Service Management, SCCM, AirWatch, TeamViewer, iGel OS, or UMS is a plus.
• CompTIA A+, Network+, MCP, or similar certification preferred.
• Ability to lift approximately 20 pounds.

Responsibilities

• Troubleshoot hardware, software, connectivity, VPN, printer, and mobile device issues.
• Serve as an escalation point for Service Desk technicians.
• Image, configure, deploy, and support laptops, desktops, tablets, and thin clients.
• Support employee onboarding, account setup, and hardware deployment.
• Maintain accurate ticket updates, technical documentation, and asset inventory.
• Assist with technology projects, system outages, and a 24/7 on-call rotation.

Skills

Windows

Microsoft Office

Networking

Printers

Citrix

VDI

Active Directory

Jira Service Management

SCCM

AirWatch

TeamViewer

iGel OS

UMS

Education

CompTIA A+

Network+

MCP

Tools

Jira Service Management

SCCM

AirWatch

TeamViewer

iGel OS

UMS

Job description

Insight Global seeks a Desktop Support Technician II to provide Tier 2 hardware and software support across multiple locations. You will troubleshoot complex issues and serve as an escalation point for the Service Desk, deploying and maintaining company devices and supporting onboarding.

The role requires hands-on experience with Windows, Citrix, VPN, and device management tools, plus a proactive approach to documentation, asset tracking, and on-call rotations.