Tier 2 IT Support Analyst - Flexible Scheduling

Defined Software Development, LLC; Tallahassee (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Defined Software Development, LLC in Tallahassee, FL seeks a Customer Support Analyst to provide Tier 2 technical assistance for workstation hardware, Windows, Microsoft 365, printers, and AV equipment. You will troubleshoot issues, resolve tickets, install and configure equipment, and maintain documentation.

The ideal candidate has two years of relevant experience or qualifying education or certifications, plus strong customer service and communication skills; flexibility in scheduling may be

Qualifications

• Two years of relevant experience or qualifying education or certifications.
• Strong customer service and communication skills.
• Ability to troubleshoot and resolve support tickets.

Responsibilities

• Provide Tier 2 technical support for workstation hardware, Windows, Microsoft 365, printers, mobile devices, and audiovisual equipment.
• Troubleshoot issues and resolve support tickets in a timely manner.
• Install and configure equipment and maintain technical documentation.

Skills

Technical support

Customer service

Communication skills

Education

Associate degree or equivalent

Tools

Windows OS

Microsoft 365

Printers

AV equipment

Job description

Defined Software Development, LLC in Tallahassee, FL seeks a Customer Support Analyst to provide Tier 2 technical assistance for workstation hardware, Windows, Microsoft 365, printers, and AV equipment. You will troubleshoot issues, resolve tickets, install and configure equipment, and maintain documentation.

The ideal candidate has two years of relevant experience or qualifying education or certifications, plus strong customer service and communication skills; flexibility in scheduling may be