Enterprise IT Help Desk Specialist – Tier II (Windows/macOS)

Paycom - ATS; Washington (District of Columbia); On-site; USD 108,886,000 - 114,616,000; Full time

Job summary

Bestica is hiring an IT Helpdesk Specialist to support the Congressional Budget Office in Washington, DC. The role focuses on enterprise-level support for Windows and macOS workstations, identity management, and mobile devices.

The ideal candidate has hands-on experience with Microsoft Intune, JAMF, Active Directory, and Microsoft Entra ID, and can deliver high-quality customer service in a federal environment.

Qualifications

• Bachelor's degree or equivalent technology experience.
• Tier II Help Desk or Desktop Support in an enterprise setting.
• Proficient with Windows 10/11, macOS, and enterprise devices.

Responsibilities

• Provide Tier II technical support for enterprise users via multiple channels.
• Troubleshoot hardware, software, OS, and network issues to resolution.
• Support Windows and macOS desktops, iPhones, iPads, and Android devices.
• Image, deploy, and maintain desktop and laptop systems.
• Administer accounts and access using Active Directory and Entra ID.
• Enroll and manage enterprise mobile devices with Intune, JAMF, or equivalents.
• Deliver software updates, patches, and security improvements.
• Document incidents and maintain SOPs and knowledge base articles.

Skills

Tier II support

Windows 10/11

macOS support

End-user support

Troubleshooting

Identity management

Customer service

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Microsoft Intune

JAMF

Ivanti

KACE

SCCM

Active Directory / Entra ID

Job description

Bestica is hiring an IT Helpdesk Specialist to support the Congressional Budget Office in Washington, DC. The role focuses on enterprise-level support for Windows and macOS workstations, identity management, and mobile devices.

The ideal candidate has hands-on experience with Microsoft Intune, JAMF, Active Directory, and Microsoft Entra ID, and can deliver high-quality customer service in a federal environment.