Tier 2 IT Help Desk – On-Site Support & Career Growth

Simpatico Systems, LLC; Lubbock (TX); On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

Comprehensive Compensation andBenefits

Tuition Reimbursement

PTO and Paid Time Off

Professional development assistance

Referral program

Job summary

Simpatico Systems in Lubbock, TX is seeking a motivated IT Helpdesk specialist to support SMB and enterprise environments. You will work with Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future.

Responsibilities include on-site support, alert monitoring, ticket execution, and incident lifecycle management. We offer training plans, growth opportunities and a comprehensive benefits package.

Qualifications

• 2+ years in a similar IT field.
• Clear and concise communication - written & verbal.
• Ability to multitask in a high-pressure environment.
• Strong troubleshooting of network infrastructure issues.
• Strong understanding of Windows and Linux OS.
• Proficient with Microsoft Office.
• Ability to type 50+ WPM.
• Passion for improvement.

Responsibilities

• Alert Console Monitoring and Escalation.
• On-site support.
• Helpdesk Ticket Execution.
• Incident and Problem Ticket Lifecycle Management.
• Procedural Documentation Creation and Currency.
• Participate in building a world class Operations Model.

Skills

2+ years IT field

Clear communication

Multitasking

Troubleshooting

Network administration

Windows OS

Linux OS

Microsoft Office

50+ WPM

Passion for improvement

Tools

ITIL Experience

ConnectWise Manage

ConnectWise Automate

Job description

Simpatico Systems in Lubbock, TX is seeking a motivated IT Helpdesk specialist to support SMB and enterprise environments. You will work with Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future.

Responsibilities include on-site support, alert monitoring, ticket execution, and incident lifecycle management. We offer training plans, growth opportunities and a comprehensive benefits package.