Tier 2 Help Desk Engineer – Onsite Support & Growth Path

Simpatico Systems; Lubbock (TX); On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

Benefits package

Work/Life Balance training & tuition

Diversity & Inclusion initiatives

Career growth opportunities

Job summary

Simpatico Systems in Lubbock, TX is seeking a Helpdesk Technician to provide proactive and reactive support for customer environments, including monitoring alerts, calls, emails, and chats. You will collaborate with Level 2 operations and support SMB and enterprise clients in North Texas.

The role emphasizes on-site support, ticket execution, and incident management while offering a defined training path, promotions, and competitive compensation.

Qualifications

• 2+ years in IT helpdesk or similar field.
• Clear written and verbal communication.
• Ability to multitask in a high-pressure environment.
• Troubleshoot network infrastructure issues.
• Strong understanding of Windows and Linux OS.
• Proficient with Microsoft Office.
• Typing speed 50+ WPM.
• Passion for continuous improvement.

Responsibilities

• Monitor alert console and escalate as needed.
• Provide on-site support.
• Execute helpdesk tickets.
• Manage incident and problem ticket lifecycles.
• Create and maintain procedural documentation.
• Contribute to building a world-class operations model.

Skills

IT experience 2+ years

Clear communication

Multitasking

Network troubleshooting

Windows OS

Linux OS

MS Office

Typing 50+ WPM

Continuous improvement

Tools

ConnectWise Manage

ConnectWise Automate

Job description

Simpatico Systems in Lubbock, TX is seeking a Helpdesk Technician to provide proactive and reactive support for customer environments, including monitoring alerts, calls, emails, and chats. You will collaborate with Level 2 operations and support SMB and enterprise clients in North Texas.

The role emphasizes on-site support, ticket execution, and incident management while offering a defined training path, promotions, and competitive compensation.