Tier 1 Helpdesk Engineer — On-Call, Growing IT Team

Simpatico Systems, LLC; Lubbock (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition Reimbursement

PTO Reward Program

Company Training

Job summary

Simpatico Systems, LLC provides IT helpdesk support for 200+ SMB and enterprise customers across 7 states. You will collaborate with Level 2 operations to shape the future helpdesk, handling alerts, ticketing in ConnectWise, and documentation. The firm emphasizes growth, defined promotions, and a strong compensation path.

Ideal candidates bring strong networking skills, Windows/Linux familiarity, and excellent communication. Being on-call on a rotation is required periodically.

Qualifications

• Previous experience in IT helpdesk or related field.
• Clear and concise written and verbal communication.
• Ability to multitask in high-pressure environments.
• Troubleshoot network infrastructure issues.
• Understanding of Windows and Linux OS.
• Proficient with Microsoft Office.
• Ability to type 50+ WPM.
• Willingness to work on-call after hours on a rotation.

Responsibilities

• Monitor alert console and escalate as needed.
• Execute tickets in ConnectWise.
• Manage incident and problem ticket lifecycle.
• Create and maintain procedural documentation and currency.
• Help build a world class Operations Model.

Skills

Communication

Multitasking

Troubleshooting

Networking

Windows/Linux

Typing 50+ WPM

On-call Rotation

MS Office

Tools

ConnectWise Manage

ConnectWise Automate

Ticketing Systems

Job description

Simpatico Systems, LLC provides IT helpdesk support for 200+ SMB and enterprise customers across 7 states. You will collaborate with Level 2 operations to shape the future helpdesk, handling alerts, ticketing in ConnectWise, and documentation. The firm emphasizes growth, defined promotions, and a strong compensation path.

Ideal candidates bring strong networking skills, Windows/Linux familiarity, and excellent communication. Being on-call on a rotation is required periodically.