Onsite IT Help Desk Specialist – Lubbock

New Charter Technologies, LLC; Lubbock, Northern (TX, KY); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Flex Spending Account

401k Matching

Life Insurance

Training & Development

Cell Phone Reimbursement

Paid Certifications

Job summary

New Charter requires an IT Help Desk Technician to provide hardware and software support, both on-site at the Lubbock office and remotely. The role emphasizes strong customer relations, ticket handling in ConnectWise, and collaboration with multiple teams.

The ideal candidate has 2–4 years in IT triage/help desk, knowledge of AD, networking, and security hardware, plus experience with ticketing systems. CJIS background check may be required.

Qualifications

• High School Diploma - required.
• Technical/College Degree (2 year) in Applied Science or Computer Technology - required.
• Technology/Computer related degree (4 year) - preferred.
• Possession of IT certifications such as MS900, AZ900, and CompTIA A+ is a plus.

Responsibilities

• Respond to support calls and assist clients both remotely in-office and on-site.
• Track and ensure timely response to on-site support calls.
• Maintain records and expense accounts using systems like Connectwise.
• Provide on-site client support and hardware maintenance.

Skills

Active Directory

Networking

Security hardware

Ticketing systems

Customer service

End-user support

2-4 years IT triage/help desk

Education

High School Diploma

2-year Technical/College Degree in Applied Science or Computer Technology

4-year Technology-related degree

MS900

AZ900

CompTIA A+

Tools

Connectwise

Job description

New Charter requires an IT Help Desk Technician to provide hardware and software support, both on-site at the Lubbock office and remotely. The role emphasizes strong customer relations, ticket handling in ConnectWise, and collaboration with multiple teams.

The ideal candidate has 2–4 years in IT triage/help desk, knowledge of AD, networking, and security hardware, plus experience with ticketing systems. CJIS background check may be required.