Tier 1 Helpdesk Engineer — Grow with a Fast-Growth IT Team

Simpatico Systems; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Compensation package

Training & Tuition

PTO program

Diversity initiatives

Career opportunity

Job summary

Simpatico Systems is seeking a motivated helpdesk professional to support 200+ SMB and enterprise customers across 7 states. You will work with Level 2 operations staff to understand the environment and help engineer the helpdesk of the future.

Responsibilities include monitoring alerts, executing ConnectWise tickets, managing incident lifecycles, and creating procedural documentation while contributing to a world-class Operations Model.

Qualifications

• Previous experience in similar IT field.
• Clear and concise communication – written & verbal.
• Ability to Multitask in a High Pressure Environment.
• Skilled in troubleshooting network infrastructure issues.
• Strong understanding of Network Administration.
• Understanding of Windows and Linux OS.
• Proficient with Microsoft Office.
• Ability to type 50+ WPM.
• Participate in On-Call Rotation: $300 per rotation.

Responsibilities

• Alert Console Monitoring and Escalation.
• ConnectWise Ticket Execution.
• Incident and Problem Ticket Lifecycle Management.
• Procedural Documentation Creation and Currency.
• Participate in building a world class Operations Model.

Skills

Clear communication

Multitasking

High pressure environment

Troubleshooting

Network administration

Windows & Linux

Microsoft Office

Typing 50+ WPM

On-call rotation

Tools

ConnectWise Manage

ConnectWise Automate

Alert Console Monitoring

Job description

Simpatico Systems is seeking a motivated helpdesk professional to support 200+ SMB and enterprise customers across 7 states. You will work with Level 2 operations staff to understand the environment and help engineer the helpdesk of the future.

Responsibilities include monitoring alerts, executing ConnectWise tickets, managing incident lifecycles, and creating procedural documentation while contributing to a world-class Operations Model.