Support Engineer- Tier II

Lyra Technology Group; Cincinnati (OH); On-site; USD 70,000 - 75,000; Full time

Job summary

Lyra Technology Group is seeking a full-time Tier II Support Engineer to join our IT team at one of our client sites in Cincinnati, OH. The role focuses on diagnosing and troubleshooting technical issues, maintaining computer systems, and delivering both remote and on-site support.

Ideal candidates will have at least 3 years as a Tier 2 IT engineer, strong customer service and communication skills, and experience with Azure, 365 administration, networking, and printers troubleshooting.

Qualifications

• At least 3 years as a Tier 2 IT engineer or similar role.
• Excellent customer service and communication skills.
• Strong problem-solving and analytical abilities.
• Ability to explain technical solutions clearly to non-technical users.
• Experience with Azure, 365 administration, networking, and printers troubleshooting.

Responsibilities

• Diagnose and troubleshoot technical issues.
• Maintain computer systems.
• Provide remote and onsite support.
• Maintain documentation of processes, issues, and solutions.

Skills

Customer service

Communication skills

Problem solving

Networking

365 administration

Education

Degree in Information Technology

MS-102 certification

MD-102 certification

Tools

Azure

Printers troubleshooting

Job description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Lyra Technology Group is looking for a full-time Tier II Support Engineer to join the team at one of our operating companies. The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.

Your work as the Tier II Support Engineer includes several components:

• Diagnose and troubleshoot technical issues
• Maintain computer systems
• Provide remote and onsite support
• Maintain documentation of processes, issues, and solutions

Our ideal Tier II Support Engineer has the following qualifications:

• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem-solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner
• Experience in 365 administration
• Networking experience
• Experience trouble shooting printers
• Experience with Azure
• A degree in Information Technology is a plus
• MS - 102 certification is a plus
• MD - 102 certification is a plus

The targeted base compensation for this role is $70,000-$75,000 and will operate in Cincinnati, OH. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!