Tier 1 IT Helpdesk Engineer - Proactive On-Call

Simpatico Systems, LLC; The Colony (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive compensation package

Tuition reimbursement program

PTO reward program

Diversity and inclusion initiatives

Career growth opportunities

On-call rotation compensation

Job summary

Simpatico Systems, LLC is seeking an IT helpdesk specialist to support 200+ SMB and enterprise customers across 7 states. You will monitor alerts, respond to calls and emails, and contribute to incident lifecycles while collaborating with Level 2 operations staff to shape the helpdesk of the future.

This role includes on-call responsibilities every 18 weeks with compensation of $150 per on-call week. Candidates should have strong networking knowledge, Windows/Linux familiarity, and excellent

Qualifications

• Experience in IT field.
• Clear and concise communication – written & verbal.
• Ability to Multitask in a "High Pressure Environment".
• Skilled in troubleshooting network infrastructure issues.
• Strong understanding of Network Administration.
• Understanding of Windows and Linux OS.
• Proficient with Microsoft Office.
• Ability to type 50+ WPM.
• Participate in On-Call Rotation: this position includes a recurring on-call schedule every 18 weeks; you will receive $150 compensation for each on-call week, totaling $300 per rotation.

Responsibilities

• Alert Console Monitoring and Escalation.
• ConnectWise Ticket Execution.
• Incident and Problem Ticket Lifecycle Management.
• Procedural Documentation Creation and Currency.
• Participate in building a world class Operations Model.

Skills

Clear communication

Multitask in high pressure environment

Troubleshooting

Network Administration

Windows OS

Linux OS

Microsoft Office

Typing 50+ WPM

On-call rotation experience

Tools

ConnectWise

Job description

Simpatico Systems, LLC is seeking an IT helpdesk specialist to support 200+ SMB and enterprise customers across 7 states. You will monitor alerts, respond to calls and emails, and contribute to incident lifecycles while collaborating with Level 2 operations staff to shape the helpdesk of the future.

This role includes on-call responsibilities every 18 weeks with compensation of $150 per on-call week. Candidates should have strong networking knowledge, Windows/Linux familiarity, and excellent