Tier 2 Enterprise Applications Support Analyst

SBANS SBA Network Services, LLC; Boca Raton (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

RSU awards

401K match

Employee Stock Purchase Plan

Health Concierge

Job summary

SBA Communications is seeking an Enterprise Applications Analyst II in Boca Raton to deliver Tier 2 support, configure applications, and ensure integrations meet business needs. You will work across Dynamics, Workday, CLM, and other platforms, guiding users and coordinating testing.

You will also document configurations, assist with monthly/quarterly processes, and drive process improvements with IT and business stakeholders. A 2–5 year background in enterprise apps is expected.

Qualifications

• Bachelor's degree in Information Systems, Business, HR or related field.
• 2 to 5 years of working with enterprise applications support or related role.
• Analytical, problem-solving, and communication skills.
• Experience supporting global operations and working with cross-regional teams preferred.
• Knowledge of integrations, data management, and system configurations.
• Knowledge of data governance.
• Knowledge of and hands-on experience with one or more of the following: Microsoft Dynamics, Workday, CLM, NexSysOne, Icertis, DocuSign, enterprise content management platforms, document management systems, and/or UiPath (RPA) preferred.

Responsibilities

• Perform system configuration activities and manage changes to ensure production environments are controlled, documented, and aligned with organizational requirements.
• Provide enterprise-wide support for one or more enterprise applications, including Microsoft Dynamics, Workday, CLM, NexSysOne, Icertis, DocuSign, and UiPath.
• Provide timely guidance, troubleshooting, and technical support to end users to ensure effective use of supported applications.
• Facilitate user training and support adoption of new software enhancements, system processes, and third-party products.
• Perform unit testing and coordinate User Acceptance Testing (UAT) to ensure testing is completed accurately and on time.
• Identify opportunities to improve business processes and system configurations, and implement practical solutions.

Skills

Analytical

Problem-solving

Communication

Cross-functional collaboration

Data governance

Education

Bachelor's degree in Information Systems, Business, HR or related field

Tools

Microsoft Dynamics

Workday

CLM

NexSysOne

Icertis

DocuSign

UiPath (RPA)

Job description

SBA Communications is seeking an Enterprise Applications Analyst II in Boca Raton to deliver Tier 2 support, configure applications, and ensure integrations meet business needs. You will work across Dynamics, Workday, CLM, and other platforms, guiding users and coordinating testing.

You will also document configurations, assist with monthly/quarterly processes, and drive process improvements with IT and business stakeholders. A 2–5 year background in enterprise apps is expected.