Enterprise Applications Support Analyst II - Tier 2 & Integrations

Relha LLC; Boca Raton, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

SBA Communications in the United States is seeking an Enterprise Applications Support Analyst II to deliver Tier 2 support across multiple enterprise platforms. You will configure systems, guide end users, and coordinate testing and deployments to meet business needs.

Responsibilities include supporting applications such as Microsoft Dynamics, Workday, CLM, UiPath, and more, with a focus on ensuring stability, performance, and SOX/compliance alignment.

Qualifications

• Bachelors degree in Information Systems, Business, HR or related work experience.
• 2 to 5 years of working with enterprise applications support or related role.
• Analytical, problem-solving, and communication skills.
• Experience supporting global operations and cross-regional teams preferred.

Responsibilities

• Perform system configuration activities and manage changes to ensure production environments are controlled, documented, and aligned with organizational requirements.
• Provide enterprise-wide support for one or more enterprise applications, including Microsoft Dynamics, Workday, CLM, NexSysOne, Icertis, DocuSign, and UiPath (RPA).
• Provide timely guidance, troubleshooting, and technical support to end users.
• Facilitate user training and support adoption of new software enhancements and processes.
• Coordinate with vendors to refresh Sandbox environments and maintain alignment with production systems.
• Develop and maintain detailed documentation for system configurations, incidents, resolutions, and follow-ups.
• Assist with monthly, quarterly, and annual system processes and support testing activities.
• Maximize productivity with accuracy and customer service.
• Perform other duties as needed.

Skills

Analytical

Problem-solving

Communication skills

Education

Bachelor's degree in Information Systems, Business, HR or related field

Job description

SBA Communications in the United States is seeking an Enterprise Applications Support Analyst II to deliver Tier 2 support across multiple enterprise platforms. You will configure systems, guide end users, and coordinate testing and deployments to meet business needs.

Responsibilities include supporting applications such as Microsoft Dynamics, Workday, CLM, UiPath, and more, with a focus on ensuring stability, performance, and SOX/compliance alignment.