Enterprise Applications Support Analyst II

Relha LLC; Boca Raton, Northern (FL, KY); On-site; USD 65,000 - 90,000; Full time

Job summary

SBA Communications in the United States is seeking an Enterprise Applications Support Analyst II to deliver Tier 2 support across multiple enterprise platforms. You will configure systems, guide end users, and coordinate testing and deployments to meet business needs.

Responsibilities include supporting applications such as Microsoft Dynamics, Workday, CLM, UiPath, and more, with a focus on ensuring stability, performance, and SOX/compliance alignment.

Qualifications

• Bachelors degree in Information Systems, Business, HR or related work experience.
• 2 to 5 years of working with enterprise applications support or related role.
• Analytical, problem-solving, and communication skills.
• Experience supporting global operations and cross-regional teams preferred.

Responsibilities

• Perform system configuration activities and manage changes to ensure production environments are controlled, documented, and aligned with organizational requirements.
• Provide enterprise-wide support for one or more enterprise applications, including Microsoft Dynamics, Workday, CLM, NexSysOne, Icertis, DocuSign, and UiPath (RPA).
• Provide timely guidance, troubleshooting, and technical support to end users.
• Facilitate user training and support adoption of new software enhancements and processes.
• Coordinate with vendors to refresh Sandbox environments and maintain alignment with production systems.
• Develop and maintain detailed documentation for system configurations, incidents, resolutions, and follow-ups.
• Assist with monthly, quarterly, and annual system processes and support testing activities.
• Maximize productivity with accuracy and customer service.
• Perform other duties as needed.

Skills

Analytical

Problem-solving

Communication skills

Education

Bachelor's degree in Information Systems, Business, HR or related field

Job description

Enterprise Applications Support Analyst II

Since 1989, SBA Communications has been a pillar of the wireless industry. Today, as a publicly traded global leader and S&P 500 company, our network of over 46,000 communication sites spans 10+ countries, forming the critical infrastructure that connects millions. We are the force behind the scenes —the essential infrastructure that keeps our world connected.

We are looking for innovators to join the dynamic team that makes it all possible. In an industry that moves fast, we rely on our agility to stay ahead of the curve and deliver results. However, we never achieve it alone. Our culture is defined by a "Team First" focus, where every team member matters, and we collaborate passionately to support our customers' objectives.

We believe in shared success. At SBA, we invite every team member to think like an owner.

Financial Wellbeing:

Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees), a 401K with a generous company match, and an Employee Stock Purchase Plan offering company stock at a discount.

We prioritize your health with access to a dedicated Health Concierge service.

Personal Growth & Balance:

Enjoy a generous Paid Time Off (PTO) package, paid holidays, and paid volunteer hours. We also fuel your ambition with tuition reimbursement, support for professional certifications, and a wellness reimbursement program.

If you’re ready to make an impact with a stable industry leader, we want to hear from you.

Your Next Career Opportunity – Enterprise Applications Support Analyst II

The Enterprise Applications Analyst II delivers Tier 2 support with responsibility for resolving moderately complex system issues and performing configurations and supporting integrations across enterprise platforms to meet business and operational requirements.

What You Will Do – Primary Responsibilities

Perform system configuration activities and manage changes to ensure production environments are controlled, documented, and aligned with organizational requirements.

Provide enterprise-wide support for one or more enterprise applications, not limited to Microsoft Dynamics, Workday, CLM, NexSysOne, Icertis, DocuSign, enterprise content management platforms, document management systems, UiPath (RPA), custom in-house applications, and future implemented solutions.

Provide timely guidance, troubleshooting, and technical support to end users to ensure effective use of supported applications.

Facilitate user training and support adoption of new software enhancements, system processes, and third-party products following implementation.

Perform unit testing and coordinate formal User Acceptance Testing (UAT) to ensure testing is completed accurately and on time.

Identify opportunities to improve business processes, internal department workflows, and system configurations, and implement practical solutions.

Partner with system administrators, IT staff, and other stakeholders to maintain system performance, configuration integrity, and compliance with organizational policies, SOX requirements, and IT standards, including documentation and approval processes.

Coordinate with vendors to refresh Sandbox environments as needed to support testing and maintain alignment with production systems.

Serve as first-level support for data integration issues between SBA systems, enterprise application vendors, and Microsoft Dynamics solutions.

Develop and maintain detailed documentation for system configurations, software changes, reported incidents, resolutions, and required follow-up activities.

Assist with monthly, quarterly, and annual system processes and support business testing activities as needed.

Maximize productivity while managing work with a high level of accuracy, attention to detail, and customer service.

Perform other duties as needed.

What You’ll Need – Qualifications & Requirements

Bachelors degree in Information Systems, Business, HR or related work experience.

2 to 5 years of working with enterprise applications support or related role.

Analytical, problem-solving, and communication skills.

Experience supporting global operations and working with cross-regional teams preferred.

Knowledge of integrations, data management, and system configurations.

Knowledge of data governance

Knowledge of and hands-on experience with one or more of the following: Microsoft Dynamics, Workday, CLM, NexSysOne, Icertis, DocuSign, enterprise content management platforms, document management systems, and/or UiPath (RPA) preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to stoop, bend, kneel or crouch.

Ability to stand, walk and sit.

Ability to reach with hands and arms

Visual ability correctable to 20/20.

Sitting up to 90% of the day.

Ability to respond verbally in an understandable, professional manner in person and over the telephone.

Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.

Ability to lift up to 15 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.