Tier 2 Desktop Support Technician

Insight Global; Honolulu (HI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement with company match

Job summary

Insight Global is seeking a Tier 2 Desktop Support Analyst to provide onsite and remote technical support for a large pharmacy operation and to assist corporate employees across multiple states. The role requires handling hardware such as PCs, monitors, printers, and barcode scanners, while managing IT inventory and asset lifecycles.

The position is onsite in Honolulu, HI with strong emphasis on customer service, escalation handling, and working with senior analysts to keep critical systems up

Qualifications

• 2+ years of Desktop Support / IT Support experience.
• Experience troubleshooting PCs, monitors, keyboards, mice, printers, and peripheral devices.
• Experience supporting end users via phone, chat, and ticketing systems.
• Hardware deployment, inventory management, and asset tracking experience.
• Ability to work onsite full-time in Honolulu, HI.

Responsibilities

• Provide Tier 2 desktop support for a specialty pharmacy operation.
• Support approximately 30 front-office associates including agents, pharmacists, and technicians.
• Troubleshoot PCs, monitors, keyboards, mice, scanners, printers, and pharmacy-related hardware.
• Maintain and track IT inventory and asset lifecycle management.
• Coordinate hardware disposals and inventory system updates.
• Support backend warehouse and dispensing operations where system uptime is critical.
• Respond to tickets submitted across a 13-state pharmacy region.
• Handle support requests through chat, phone calls, and ticket queues.
• Utilize remote support tools to assist users in multiple locations.
• Work closely with Associate Managers and Senior Analysts to resolve escalated issues.
• Ensure critical systems remain operational in a high-volume environment with strict productivity requirements.

Skills

Desktop Support

Hardware Troubleshooting

Remote Support Tools

Customer Service

Ticketing Systems

A+ Certification

Education

Bachelor's Degree

A+ Certification

Tools

RTS

Remoting Tools

Job description

Job Description

Insight Global is seeking a Tier 2 Desktop Support Analyst for a leading healthcare organization. This individual will provide onsite and remote technical support for a large pharmacy operation and will remotely support corporate employees across multiple states including Nevada, Ohio, Kansas, and Illinois. The role supports both front-end pharmacy users and backend warehouse/dispensing teams, where technology uptime is essential to business operations.

The ideal candidate will have strong desktop support experience and be comfortable troubleshooting a wide variety of hardware, including PCs, monitors, barcode scanners, laser printers, label printers, and other peripheral devices. In addition to day-to-day technical support, this person will manage IT inventory, update asset tracking systems, coordinate equipment disposals, and assist with tickets escalated through a regional support queue. This is a highly visible onsite role offering the opportunity to support critical healthcare operations while working alongside experienced analysts and technical leadership. Additional responsibilities include:

• Provide Tier 2 desktop support for a specialty pharmacy operation
• Support approximately 30 front-office associates including agents, pharmacists, and technicians
• Troubleshoot PCs, monitors, keyboards, mice, scanners, printers, and pharmacy-related hardware
• Maintain and track IT inventory and asset lifecycle management
• Coordinate hardware disposals and inventory system updates
• Support backend warehouse and dispensing operations where system uptime is critical
• Respond to tickets submitted across a 13-state pharmacy region
• Handle support requests through chat, phone calls, and ticket queues
• Utilize remote support tools to assist users in multiple locations
• Work closely with Associate Managers and Senior Analysts to resolve escalated issues
• Ensure critical systems remain operational in a high-volume environment with strict productivity requirements

Compensation

$20/hr to $25/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 2+ years of Desktop Support / IT Support experience
• Strong troubleshooting skills for PCs, monitors, keyboards, mice, printers, and peripheral devices
• Experience supporting end users via phone, chat, and ticketing systems
• Hardware deployment, inventory management, and asset tracking experience
• Ability to work onsite full-time in Honolulu, HI
• Strong customer service and communication skills
• Experience supporting printers, barcode scanners, label printers, and related devices
• A+ Certification
• Additional Microsoft, Operating System, or technical certifications
• Bachelor's Degree
• Remote support/remoting tools experience
• Experience supporting pharmacy, healthcare, warehouse, or distribution environments
• Experience with inventory systems and IT asset disposal processes
• Familiarity with RTS or similar internal support tools