Systems Admin

Insight Global; Oakland (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Insight Global is seeking a motivated Field Technology Support Technician to service environmental monitoring and asset-tracking systems across healthcare facilities in Northern California.

The role supports refrigeration monitoring, RTLS, and asset tracking while migrating legacy platforms to new technology. 1–2 years of technical support experience and travel across about a dozen facilities are expected.

Qualifications

• Bachelor's Degree required.
• 1-2 years IT/technical support or field services experience.
• Experience supporting Windows operating systems.
• Basic understanding of networking concepts.
• Strong troubleshooting and customer service skills.
• Ability to work independently with minimal supervision.
• Valid driver's license and willingness to travel Northern California.
• Experience with environmental monitoring or refrigeration monitoring is a plus.
• Experience with asset tracking or RTLS platforms; healthcare/regulated environments a plus.

Responsibilities

• Support and maintain environmental monitoring systems for refrigeration units and coolers.
• Replace batteries and maintain asset tags across facilities.
• Troubleshoot, diagnose, and repair hardware outside SOPs.
• Support RTLS and asset tracking technologies.
• Assist testing and deployment of a new enterprise monitoring platform.
• Conduct on-site system validation and functionality tests.
• Document maintenance, repairs, and asset inventories accurately.
• Coordinate with facility teams and project stakeholders for system performance.
• Manage travel and site visits across Northern California facilities.
• Prepare weekly status reports and related administrative tasks.

Skills

Customer service

Troubleshooting

Problem solving

Communication

Independent work

Travel readiness

Valid driver's license

Windows OS

Networking basics

Education

Bachelor's Degree

Tools

WarePoint

RTLS platforms

Asset tracking systems

Job description

Job Description

Overview

Our client is seeking a motivated and technically inclined Field Technology Support Technician to support critical environmental monitoring and asset tracking systems across healthcare facilities throughout Northern California. This individual will play a key role in maintaining refrigeration monitoring systems, RTLS technologies, and asset tracking solutions that support the storage and protection of pharmaceutical products and medical equipment.

This position is ideal for someone with 1-2 years of technical support experience who enjoys working independently in the field, troubleshooting technology issues, and collaborating with healthcare operations teams. The role will support an enterprise-wide initiative to replace legacy monitoring platforms with new technology solutions while maintaining day-to-day operational support.

Key Responsibilities

• Support and maintain environmental monitoring systems used to monitor refrigeration units, freezers, and coolers containing pharmaceutical products and other temperature-sensitive materials.
• Replace batteries and maintain asset tags across multiple healthcare facilities.
• Perform troubleshooting, diagnostics, and technical repairs on hardware and devices that fall outside standard operating parameters.
• Support RTLS (Real-Time Location Services) and asset tracking technologies.
• Assist with testing and deployment activities associated with a new enterprise monitoring platform replacing legacy technology.
• Conduct on-site system validation and functionality testing.
• Maintain accurate documentation of maintenance activities, repairs, troubleshooting efforts, and asset inventories.
• Partner with facility teams and project stakeholders to ensure optimal system performance.
• Manage travel schedules and site visits across approximately a dozen facilities throughout Northern California.
• Complete weekly status reporting, administrative tasks, expense reporting, and leadership updates.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Required Qualifications

• Bachelor's Degree
• 1-2 years of IT, technical support, field services, or desktop support experience
• Experience supporting Windows operating systems
• Basic understanding of networking concepts
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Ability to manage work independently with minimal supervision
• Valid driver's license and ability to travel extensively throughout Northern California
• Experience with environmental monitoring systems
• Experience supporting refrigeration monitoring technologies
• Knowledge of asset tracking or RTLS platforms
• Healthcare, pharmaceutical, life sciences, or medical device experience
• Exposure to regulated environments and compliance requirements

Preferred Qualifications

• Understanding of SOX compliance requirements
• Familiarity with NIST security frameworks
• Experience with temperature monitoring software such as WarePoint or similar platforms