Tier 2 Desktop Support — Secret Clearance

Tlingit Haida Tribal Business Corp.; Washington, Northern (District of Columbia, KY); On-site; USD 73,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental, Vision

TRICARE Supplemental

Company-paid Life/Short-Term DI

401(k) Retirement Plan

Job summary

Tlingit Haida Tribal Business Corporation (THTBC) in Washington, DC is seeking a Desktop Support II to deliver reliable endpoint and user support for our federal program team. The role emphasizes security, incident response, and customer service.

Candidates should have at least five years of experience, with three in specialized roles, and hold an active secret clearance and a CompTIA Security+ certification.

Qualifications

• Five years of experience with at least three in specialized work.
• Knowledge of PC operating systems and networking.
• Strong oral and written communication with a customer-service orientation.

Responsibilities

• Provides phone and in-person support for e-mail, directories, Windows desktop apps, and contract-related applications.
• Serves as the Tier 2 point of contact for hardware/software issues.
• Manages a queue of open incidents and requests, prioritizing by impact and urgency to restore service.

Skills

Customer service

Communication

Troubleshooting

Tier 2 support

Education

Associate degree in CS/IS/IT

Bachelor’s degree + 4 years exp

No degree, 8 years exp

Job description

Tlingit Haida Tribal Business Corporation (THTBC) in Washington, DC is seeking a Desktop Support II to deliver reliable endpoint and user support for our federal program team. The role emphasizes security, incident response, and customer service.

Candidates should have at least five years of experience, with three in specialized roles, and hold an active secret clearance and a CompTIA Security+ certification.