Desktop Support II

Tlingit Haida Tribal Business Corp.; Washington, Northern (District of Columbia, KY); Hybrid; USD 73,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental, Vision

TRICARE Supplemental

Company-paid Life/Short-Term DI

401(k) Retirement Plan

Job summary

Tlingit Haida Tribal Business Corporation (THTBC) in Washington, DC is seeking a Desktop Support II to deliver reliable endpoint and user support for our federal program team. The role emphasizes security, incident response, and customer service.

Candidates should have at least five years of experience, with three in specialized roles, and hold an active secret clearance and a CompTIA Security+ certification.

Qualifications

• Five years of experience with at least three in specialized work.
• Knowledge of PC operating systems and networking.
• Strong oral and written communication with a customer-service orientation.

Responsibilities

• Provides phone and in-person support for e-mail, directories, Windows desktop apps, and contract-related applications.
• Serves as the Tier 2 point of contact for hardware/software issues.
• Manages a queue of open incidents and requests, prioritizing by impact and urgency to restore service.

Skills

Customer service

Communication

Troubleshooting

Tier 2 support

Education

Associate degree in CS/IS/IT

Bachelor’s degree + 4 years exp

No degree, 8 years exp

Job description

At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve. Every milestone we achieve helps fund programs, expand services, and create lasting value for the Tribe, making each success a shared one.

For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska.

Together We Grow – One Mission, One Team – With a Commitment to Serve

Clearance: MUST HAVE A SECRECT CLEARANCE

Subsidiary: T&HServices

Job Title: Desktop Support II

Work Location: Washington, DC

Labor Category: Full-Time | Non-Exempt

Pay Rate: $35.00 – $40.00 per hour

About the Role

This position requires a minimum of five years’ experience, of which at least three years must be specialized. Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a Field Operations team. General experience includes information systems development and other work in the client/server field, or related fields. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.

What You’ll Be Doing

• Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
• Serves as the Tier 2 point of contact for troubleshooting hardware/software PC and printer problems.
• Manages a queue of open incident and request tickets, prioritizing based on impact and urgency to fulfill or restore service within performance requirements.

What We’re Looking For

• MUST HOLD AN ACTIVE SECRET CLEARANCE
  MUST HAVE CompTIA Security + certification
• An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution.
  • Education and experience requirements may be substituted with:
    1. A bachelor’s degree (in subjects described above) and four years general experience of which at least two years must be specialized experience.
    2. No degree and eight years general experience of which at least six years is specialized experience.

US Pay Range

$35 — $40 USD

Why Us?

At Tlingit Haida Tribal Business Corporation (THTBC), our work goes beyond delivering exceptional services—we are driven by a mission to create meaningful impact. When you join our team, you become part of an organization that values purpose, performance, and people.

We offer the opportunity to work in dynamic, fast-paced environments where your contributions directly impact mission success. Our teams are built on collaboration, accountability, and a commitment to excellence, ensuring you are supported while being challenged to grow.

Join us and be part of a team where your work matters.

Benefits

We offer a comprehensive and flexible benefits package designed to support your health, well-being, and financial security. Benefits include:

• Medical, Dental, and Vision coverage
• TRICARE Supplemental
• Critical Illness insurance
• Company-Paid Life and Short-Term Disability insurance
• Optional Long-Term Disability
• Paid Leave
• 401(k) Retirement Plan
• Identity Theft Protection
• Employee Discounts
• Wellness Seminars

For union represented positions, benefits and leave are provided in accordance with the applicable Collective Bargaining Agreement.

Pre-Employment Screening: All candidates must successfully complete pre-employment screening, which may include a criminal background check, motor vehicle record review, and 5-panel drug screening, in accordance with company policy and applicable laws.

Equal Employment Opportunity: We are proud to be an equal opportunity employer and are committed to full compliance with all applicable federal, state, and local employment laws. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, gender identity or expression, age, marital status, sexual orientation, veteran status, disability, pregnancy, parental status, or any other status protected by applicable law.

Reasonable Accommodation: If you have a disability or medical condition and require a reasonable accommodation at any stage of the hiring process, please notify the designated recruiter so we can provide appropriate assistance.