Desktop Support II

Tlingit Haida Tribal Business Corporation; Washington; On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) Retirement Plan

Paid Leave

Identity Theft Protection

Wellness Seminars

Job summary

Tlingit Haida Tribal Business Corporation (THTBC) is hiring a Desktop Support II in Washington, DC to provide phone and in-person support for email, directories, and Windows applications, including contract-specific software. You will serve as the Tier 2 contact for hardware/software issues and manage incident queues to restore service promptly.

The role requires five years’ experience (three specialized), an active SECRET clearance, and CompTIA Security+ certification.

Qualifications

• Bachelor’s degree in related field with four years general experience, including two years specialized experience.
• No degree and eight years general experience with six years specialized experience.

Responsibilities

• Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
• Serves as the Tier 2 point of contact for troubleshooting hardware/software PC and printer problems.
• Manages a queue of open incident and request tickets, prioritizing based on impact and urgency to fulfill or restore service within performance requirements.

Skills

Secret clearance

CompTIA Security+

Customer service

Phone support

Troubleshooting

Education

Associate degree in computer science

Bachelor’s degree in related field

Job description

At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve. Every milestone we achieve helps fund programs, expand services, and create lasting value for the Tribe, making each success a shared one.

For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska.

Together We Grow – One Mission, One Team – With a Commitment to Serve

Clearance: MUST HAVE A SECRECT CLEARANCE

Subsidiary: T&HServices

Job Title: Desktop Support II

Work Location: Washington, DC

Labor Category: Full-Time | Non-Exempt

Pay Rate: $35.00 - $40.00 per hour

About the Role

This position requires a minimum of five years’ experience, of which at least three years must be specialized. Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a Field Operations team. General experience includes information systems development and other work in the client/server field, or related fields. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.

What You’ll Be Doing

• Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
• Serves as the Tier 2 point of contact for troubleshooting hardware/software PC and printer problems.
• Manages a queue of open incident and request tickets, prioritizing based on impact and urgency to fulfill or restore service withinperformance requirements.

What We’re Looking For

MUST HOLD AN ACTIVE SECRET CLEARANCE

MUST HAVE CompTIA Security + certification

• An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution.
  • Education and experience requirements may be substituted with:

1. A bachelor’s degree (in subjects described above) and four years general experience of which at least two years must be specialized experience.
2. No degree and eight years general experience of which at least six years is specialized experience.

US Pay Range

$35—$40 USD

Why Us?

At Tlingit Haida Tribal Business Corporation (THTBC), our work goes beyond delivering exceptional services—we are driven by a mission to create meaningful impact. When you join our team, you become part of an organization that values purpose, performance, and people.

We offer the opportunity to work in dynamic, fast-paced environments where your contributions directly impact mission success. Our teams are built on collaboration, accountability, and a commitment to excellence, ensuring you are supported while being challenged to grow.

Join us and be part of a team where your work matters.

Benefits

We offer a comprehensive and flexible benefits package designed to support your health, well-being, and financial security. Benefits include:

• Medical, Dental, and Vision coverage
• TRICARE Supplemental
• Critical Illness insurance
• Company-Paid Life and Short-Term Disability insurance
• Optional Long-Term Disability
• Paid Leave
• 401(k) Retirement Plan
• Identity Theft Protection
• Employee Discounts
• Wellness Seminars

For union represented positions, benefits and leave are provided in accordance with the applicable Collective Bargaining Agreement.

Pre-Employment Screening:

All candidates must successfully complete pre-employment screening, which may include a criminal background check, motor vehicle record review, and 5-panel drug screening, in accordance with company policy and applicable laws.

Equal Employment Opportunity:

We are proud to be an equal opportunity employer and are committed to full compliance with all applicable federal, state, and local employment laws. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, gender identity or expression, age, marital status, sexual orientation, veteran status, disability, pregnancy, parental status, or any other status protected by applicable law.

Reasonable Accommodation:

If you have a disability or medical condition and require a reasonable accommodation at any stage of the hiring process, please notify the designated recruiter so we can provide appropriate assistance.