Senior Helpdesk Tier 3 Technician

Tgi Main Company; Cherry Hill Township (NJ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

iPower Technologies in Cherry Hill, NJ is seeking a Helpdesk Tier 3 to provide remote and onsite IT support for a diverse client base. This in-house role requires advanced Windows Server, AD, Office 365, and virtualization expertise, with a strong focus on reliability and customer service.

You will escalate complex issues, document processes, and maintain security across networks, servers, and cloud environments, while balancing multiple priorities and tight deadlines.

Qualifications

• Demonstrated ability to troubleshoot complex IT issues across desktop, server, and network domains.
• Strong documentation skills and ability to create SOPs.
• Ability to manage time and multiple priorities under pressure.
• Excellent written and verbal communication, with a customer-service focus.

Responsibilities

• Serve as escalation point for Tier I/II issues.
• Support end-users in help desk and on-site environments; resolve hardware/software issues.
• Configure and support client systems including hardware, networks, and applications.
• Manage priorities and respond with urgency to incidents.
• Document initiation, execution, and closing activities for projects.
• Ensure performance metrics are met or exceeded.
• Maintain proactive communication with customers and team members.

Skills

Communication skills

Troubleshooting

Documentation

Time management

Customer service

Tools

Windows Server

Active Directory

Azure AD

Office 365

VMware/Hyper-V

Acronis/Veeam

Microsoft Exchange

Job description

iPower Technologies in Cherry Hill, NJ is seeking a Helpdesk Tier 3 to provide remote and onsite IT support for a diverse client base. This in-house role requires advanced Windows Server, AD, Office 365, and virtualization expertise, with a strong focus on reliability and customer service.

You will escalate complex issues, document processes, and maintain security across networks, servers, and cloud environments, while balancing multiple priorities and tight deadlines.