IT Support Analyst II — Onsite Tech & Helpdesk

Keefe Group, LLC; Missouri; On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D

Voluntary Benefits

Job summary

Keefe Group, LLC is seeking an IT Support Analyst - Tier 2 to deliver high-quality customer service and technical helpdesk support on-site in Missouri. The role includes incident handling, coordination with onsite and third-party teams, and training end users on hardware and software.

The ideal candidate will have an associate degree or equivalent, strong communication skills, and familiarity with Microsoft Office tools.

Qualifications

• Excellent customer service skills with frequent interaction with users.
• Ability to read, analyze, and interpret general business materials.
• Ability to write reports, correspondence, and procedures.
• Strong verbal and written communication abilities.
• Ability to manage and prioritize multiple issues.

Responsibilities

• Provide excellent customer service via phone and incident routing.
• Coordinate with onsite staff and third-party technicians for on-site issues.
• Document interactions in the ticketing system per SOPs.
• Assist customers by phone regarding incident status.
• Support 24/7 on-call rotation as needed.

Skills

Customer service

Phone support

Team coordination

Written communication

Time management

Education

Associate's degree or equivalent

Tools

MS Office

Job description

Keefe Group, LLC is seeking an IT Support Analyst - Tier 2 to deliver high-quality customer service and technical helpdesk support on-site in Missouri. The role includes incident handling, coordination with onsite and third-party teams, and training end users on hardware and software.

The ideal candidate will have an associate degree or equivalent, strong communication skills, and familiarity with Microsoft Office tools.