Tier-2 Desktop & Field Support Specialist

Koniag Government Services; Washington (District of Columbia); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) retirement plan

Paid Time Off

Parental Leave

Life and Disability Insurance

Flexible Spending Accounts

Commuter Benefits

Tuition Reimbursement

Job summary

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Desktop/Field Support Technician to support CLIENT staff across Washington, DC, both on-site and remotely. The role emphasizes prompt, professional end-user computing assistance and hardware/software issue resolution.

The ideal candidate will bring 1–3 years of enterprise desktop/field support, strong customer service skills, and experience with Microsoft 365 and Intune.

Qualifications

• 1-3 years of hands-on enterprise desktop and field support.
• Experience in Federal or comparable government enterprise environment.
• Experience with Microsoft 365 end-user applications.
• Experience with Microsoft Intune or similar endpoint management.
• Strong customer service skills and ability to communicate technical information clearly.

Responsibilities

• Provide Tier 2 desktop and field support for CLIENT staff across locations.
• Diagnose and resolve hardware and software issues for workstations, laptops, and peripherals.
• Perform hardware installation, configuration, replacement, and repair.
• Support software installation and troubleshooting for standard CLIENT enterprise applications and Microsoft 365 tools.
• Provide on-site technical assistance at CLIENT facilities and remote support.
• Escalate complex issues to senior staff as appropriate.

Skills

Customer service

Technical proficiency

End-user support

Communication skills

Public Trust eligibility

Tools

Microsoft Intune

Microsoft 365

ServiceNow

Remedy

Job description

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Desktop/Field Support Technician to support CLIENT staff across Washington, DC, both on-site and remotely. The role emphasizes prompt, professional end-user computing assistance and hardware/software issue resolution.

The ideal candidate will bring 1–3 years of enterprise desktop/field support, strong customer service skills, and experience with Microsoft 365 and Intune.