Tier 2 Customer Support Specialist - Remote

Greenlight Financial Technology; United States; Hybrid; USD 26,000 - 37,000; Full time

Job summary

Greenlight Financial Technology is seeking a Customer Support Specialist, Tier 2, to assist customers with issues related to the Greenlight card, mobile app, and hardware devices. You will handle complex inquiries after initial contacts, working closely with the Customer Service Manager.

This role supports customers across multiple U.S. locations and requires a readiness to work in an office during onboarding, with potential for remote work thereafter.

Qualifications

• Exceptional customer service, active listening, and verbal and written communication skills.
• Proficiency with software, ideally CRM software, and strong typing skills.
• Experience troubleshooting technical issues and confidently managing complex customer concerns and escalations.

Responsibilities

• Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration.
• Actively listen to customers to confirm and clarify information and defuse potential escalations.
• Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams.
• Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority.
• Effectively utilize software and internal tools to navigate customer accounts and solve issues.
• Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role.
• Adhere to all company policies and procedures.

Skills

Customer service

Active listening

Verbal communication

Written communication

CRM software

Typing

Troubleshooting

Escalations

Education

High School Diploma

Tools

CRM software

Job description

Greenlight Financial Technology is seeking a Customer Support Specialist, Tier 2, to assist customers with issues related to the Greenlight card, mobile app, and hardware devices. You will handle complex inquiries after initial contacts, working closely with the Customer Service Manager.

This role supports customers across multiple U.S. locations and requires a readiness to work in an office during onboarding, with potential for remote work thereafter.