Customer Service Specialist, Tier 2

Greenlight; Atlanta (GA); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Greenlight is seeking a Customer Support Specialist, Tier 2, to deliver outstanding help for customers using the Greenlight card, mobile app, and hardware devices. You will handle escalated inquiries with care and efficiency, ensuring satisfaction after each interaction.

The role reports to the Customer Service Manager and involves deep-dive problem solving, after-hours coverage, and collaboration with Tier 1 to resolve complex issues across multiple platforms.

Formación

• Assist customers over phone and email regarding Greenlight card, mobile app and hardware devices.
• Customer-centric mindset with problem-solving focus.

Responsabilidades

• Provide Tier 2 support for complex customer issues.
• Investigate and resolve issues escalated from Tier 1 with thorough follow-up.
• Collaborate with Customer Service Manager and Tier 1 team to improve support processes.

Descripción del empleo

Greenlight is a family technology company on a mission to help families raise financially smart kids and navigate life together. Its suite of products — including the Greenlight app, debit card, Safe Family GPS trackers, and Family Hub — brings together financial tools, safety features, and everyday family management in one connected experience. Designed for busy families who want convenience without compromise, Greenlight continues to innovate alongside the evolving needs of modern life. Today, more than 6.5 million family members trust Greenlight to stay in sync.

At Greenlight, we're here to make the day-to-day easier and futures brighter, so families can spend less time managing life, and more time living it. That's why we get out of bed every morning.

We are seeking aCustomer Support Specialist, Tier 2 to help us continue to provide outstanding support to our customers. You will assist customers over the phone and email with any issues or questions regarding the Greenlight card, mobile application and hardware devices. The successful Customer Support Specialist will be passionate about helping customers and ensuring they are satisfied after every customer support interaction.

This role will report to the Customer Service Manager. Our Tier 1 team handles initial customer interactions, and our Tier 2 team supports customers with more complex issues that need deeper investigation and resolution.

This role is open to candidates located in Atlanta, Georgia; Phoenix or Mesa, Arizona; and Tampa, Orlando, or Jacksonville, Florida.