Customer Service Specialist, Tier 2

Greenlight; United States; A distancia; USD 26.000 - 37.000; Jornada completa

Descripción de la vacante

Greenlight is a family technology company on a mission to help families raise financially smart kids and navigate life together. The role focuses on delivering exceptional customer support for the Greenlight card, mobile app, and hardware devices, reporting to the Customer Service Manager, with Tier 1 handling initial inquiries and Tier 2 handling more complex issues.

Open to candidates located in Atlanta, GA; Phoenix or Mesa, AZ; and Tampa, Orlando, or Jacksonville, FL, offering a path to

Formación

• Proven ability to help customers over the phone and via email.
• Strong communication and problem-solving skills.
• Demonstrated passion for assisting customers with thoughtful service.

Responsabilidades

• Assist customers over the phone and email with issues or questions about the Greenlight card, mobile app, and hardware devices.
• Provide outstanding support to customers and ensure satisfaction after every interaction.

Conocimientos

Customer service

Phone support

Email support

Descripción del empleo

Our stance on salaries

Greenlight provides a competitive compensation package with a market-based approach to pay. Greenlight conducts continuous compensation evaluations across departments and geographies to ensure we are keeping our pay current and competitive.

The hourly pay rate for this position is $23.00 per hour.

Who we are

It takes a talented team to aim for a mission like ours. We're looking for people who ask "is it bold enough?" People who bring their real selves to the table and push the people around them to do the same. We win by never hesitating to jump in, offer a hand, or share the credit, because we know we're stronger together than apart. And through all of it, the mission stays the thing we measure ourselves against: are we doing right by the families counting on us?

Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email [e-mail].

Greenlight is a family technology company on a mission to help families raise financially smart kids and navigate life together. Its suite of products - including the Greenlight app, debit card, Safe Family GPS trackers, and Family Hub - brings together financial tools, safety features, and everyday family management in one connected experience. Designed for busy families who want convenience without compromise, Greenlight continues to innovate alongside the evolving needs of modern life. Today, more than 6.5 million family members trust Greenlight to stay in sync.

At Greenlight, we're here to make the day-to-day easier and futures brighter, so families can spend less time managing life, and more time living it. That's why we get out of bed every morning.

We are seeking a Customer Support Specialist, Tier 2 to help us continue to provide outstanding support to our customers. You will assist customers over the phone and email with any issues or questions regarding the Greenlight card, mobile application and hardware devices. The successful Customer Support Specialist will be passionate about helping customers and ensuring they are satisfied after every customer support interaction.

This role will report to the Customer Service Manager. Our Tier 1 team handles initial customer interactions, and our Tier 2 team supports customers with more complex issues that need deeper investigation and resolution.

This role is open to candidates located in Atlanta, Georgia; Phoenix or Mesa, Arizona; and Tampa, Orlando, or Jacksonville, Florida.