Tier 2 Customer Support Specialist - Family Tech

Greenlight; United States; Remote; USD 26,000 - 37,000; Full time

Job summary

Greenlight is a family technology company on a mission to help families raise financially smart kids and navigate life together. The role focuses on delivering exceptional customer support for the Greenlight card, mobile app, and hardware devices, reporting to the Customer Service Manager, with Tier 1 handling initial inquiries and Tier 2 handling more complex issues.

Open to candidates located in Atlanta, GA; Phoenix or Mesa, AZ; and Tampa, Orlando, or Jacksonville, FL, offering a path to

Qualifications

• Proven ability to help customers over the phone and via email.
• Strong communication and problem-solving skills.
• Demonstrated passion for assisting customers with thoughtful service.

Responsibilities

• Assist customers over the phone and email with issues or questions about the Greenlight card, mobile app, and hardware devices.
• Provide outstanding support to customers and ensure satisfaction after every interaction.

Skills

Customer service

Phone support

Email support

Job description

Greenlight is a family technology company on a mission to help families raise financially smart kids and navigate life together. The role focuses on delivering exceptional customer support for the Greenlight card, mobile app, and hardware devices, reporting to the Customer Service Manager, with Tier 1 handling initial inquiries and Tier 2 handling more complex issues.

Open to candidates located in Atlanta, GA; Phoenix or Mesa, AZ; and Tampa, Orlando, or Jacksonville, FL, offering a path to