Tier 2 Customer Support Specialist (Family Tech)

Greenlight; Atlanta (GA); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Greenlight is seeking a Customer Support Specialist, Tier 2, to deliver outstanding help for customers using the Greenlight card, mobile app, and hardware devices. You will handle escalated inquiries with care and efficiency, ensuring satisfaction after each interaction.

The role reports to the Customer Service Manager and involves deep-dive problem solving, after-hours coverage, and collaboration with Tier 1 to resolve complex issues across multiple platforms.

Formación

• Assist customers over phone and email regarding Greenlight card, mobile app and hardware devices.
• Customer-centric mindset with problem-solving focus.

Responsabilidades

• Provide Tier 2 support for complex customer issues.
• Investigate and resolve issues escalated from Tier 1 with thorough follow-up.
• Collaborate with Customer Service Manager and Tier 1 team to improve support processes.

Descripción del empleo

Greenlight is seeking a Customer Support Specialist, Tier 2, to deliver outstanding help for customers using the Greenlight card, mobile app, and hardware devices. You will handle escalated inquiries with care and efficiency, ensuring satisfaction after each interaction.

The role reports to the Customer Service Manager and involves deep-dive problem solving, after-hours coverage, and collaboration with Tier 1 to resolve complex issues across multiple platforms.