Remote Fintech Customer Support Specialist — Evenings & Weekends

Greenlight; Atlanta (GA); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Greenlight in Atlanta, GA is seeking a Customer Service Specialist to assist customers by phone and email with issues related to the Greenlight card and mobile app. The role reports to the Customer Service Manager and is hybrid, requiring occasional in-office days.

You will build relationships with teammates, relay product feedback to engineering and product teams, and stay focused on speed and customer satisfaction while adhering to company policies.

Qualifications

• High School Diploma or equivalent
• Exceptional customer service, active listening, and verbal and written communication skills
• Proficiency with software, ideally CRM software, and strong typing skills

Responsibilities

• Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
• Actively listen to customers to confirm and clarify information and diffuse potential escalations
• Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
• Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
• Effectively utilize software and internal tools to navigate customer accounts and solve issues
• Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
• Adhere to all company policies and procedures

Skills

Customer service

Active listening

Typing

CRM software

Multitasking

Education

High School Diploma

Tools

CRM software

Job description

Greenlight in Atlanta, GA is seeking a Customer Service Specialist to assist customers by phone and email with issues related to the Greenlight card and mobile app. The role reports to the Customer Service Manager and is hybrid, requiring occasional in-office days.

You will build relationships with teammates, relay product feedback to engineering and product teams, and stay focused on speed and customer satisfaction while adhering to company policies.