Remote Tier 2 Customer Support Specialist

Owl Ventures; Atlanta, Phoenix, Tampa, Orlando (GA, AZ, FL, FL); Hybrid; USD 26,000 - 37,000; Full time

Job summary

Greenlight is seeking a Customer Support Specialist, Tier 2, to assist customers with the Greenlight card, mobile app, and hardware. The role reports to the Customer Service Manager and supports complex issues resolved by Tier 2.

Training requires some in-office days initially, with long-term work-from-home potential for qualified candidates. Ideal candidates demonstrate empathy, strong communication, and the ability to learn Greenlight’s products and policies quickly, while maintaining high

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service, active listening, and verbal and written communication skills.
• Proficiency with software, ideally CRM software, and strong typing skills.
• Experience troubleshooting technical issues and confidently managing complex customer concerns and escalations.

Responsibilities

• Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration.
• Actively listen to customers to confirm and clarify information and defuse potential escalations.
• Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams.
• Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority.
• Effectively utilize software and internal tools to navigate customer accounts and solve issues.
• Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role.
• Adhere to all company policies and procedures.

Skills

Customer service

Active listening

CRM software

Typing speed

Troubleshooting

Multitasking

Empathy

Education

High School Diploma or equivalent

Job description

Greenlight is seeking a Customer Support Specialist, Tier 2, to assist customers with the Greenlight card, mobile app, and hardware. The role reports to the Customer Service Manager and supports complex issues resolved by Tier 2.

Training requires some in-office days initially, with long-term work-from-home potential for qualified candidates. Ideal candidates demonstrate empathy, strong communication, and the ability to learn Greenlight’s products and policies quickly, while maintaining high