Tier 2 CSM - FinTech SaaS (Remote, South Central)

Eltropy Inc.; Mississippi; Remote; USD 120,000 - 150,000; Full time

Job summary

Eltropy Inc. is seeking a proactive Tier 2 Customer Success Manager for the South Central U.S. region to manage a portfolio of 50 mid-size customers. You will drive retention, growth, and satisfaction for Community Financial Institutions through our AI communications platform.

You bring 5+ years in customer-facing SaaS/FinTech roles, with a strong focus on teamwork, empathy, and data-driven success planning. Expect quarterly in-person travel to customer sites as needed.

Qualifications

• 5+ years of customer-facing experience, ideally in SaaS and FinTech.
• Ability to manage a portfolio of 50 mid-size customers.
• Strong teamwork, empathy, and technical curiosity to build trust.

Responsibilities

• Serve as the primary contact for a portfolio of 50 customers and build long-term relationships.
• Conduct regular check-ins and strategic business reviews to ensure value realization.
• Identify risks of churn and drive retention, growth, and satisfaction.

Skills

Customer Success

Account Management

SaaS

FinTech

Data analysis

Team collaboration

Tools

CRM software

Job description

Eltropy Inc. is seeking a proactive Tier 2 Customer Success Manager for the South Central U.S. region to manage a portfolio of 50 mid-size customers. You will drive retention, growth, and satisfaction for Community Financial Institutions through our AI communications platform.

You bring 5+ years in customer-facing SaaS/FinTech roles, with a strong focus on teamwork, empathy, and data-driven success planning. Expect quarterly in-person travel to customer sites as needed.