Senior CSM, FinTech SaaS - Remote

Eltropy Inc.; Baton Rouge (LA); Remote; USD 120,000 - 150,000; Full time

Job summary

Eltropy is seeking a proactive Tier 2 Customer Success Manager (CSM) for the South Central U.S. region to manage a portfolio of 50 mid-size customers. You will help community financial institutions create a best-in-class experience through our AI communications platform and SaaS offerings.

You’ll be the primary contact, ensuring customers derive maximum value, driving retention, growth, and satisfaction. Collaboration with sales, product, and support is essential as you onboard, train, and adopt

Qualifications

• 5+ years of customer-facing experience in SaaS/FinTech.
• Ability to learn customers’ business needs and Eltropy products.
• Willingness to travel quarterly for in-person meetings.

Responsibilities

• Serve as primary contact for a portfolio of 50 customers, building trust and long-term relationships.
• Conduct regular check-ins and Strategic Business Reviews to ensure value realization.
• Advocate for customer needs and drive product, technology, and service improvements.

Skills

Customer-centric mindset

Problem-solving

Technical aptitude

Team collaboration

Adaptability

Willingness to travel

Tools

CRM/CS platform

Job description

Eltropy is seeking a proactive Tier 2 Customer Success Manager (CSM) for the South Central U.S. region to manage a portfolio of 50 mid-size customers. You will help community financial institutions create a best-in-class experience through our AI communications platform and SaaS offerings.

You’ll be the primary contact, ensuring customers derive maximum value, driving retention, growth, and satisfaction. Collaboration with sales, product, and support is essential as you onboard, train, and adopt