Tier 1 Tech Support Specialist (Windows & CRM)

Harris Teeter; Arizona; On-site; USD 20,000 - 29,000; Full time

Job summary

Harris Teeter is hiring a Tier 1 Technical Support Representative to support national and local Enterprise accounts. This full-time, day-shift role offers 40 hours per week at $18/hour in Arizona, with training and ongoing support.

You will troubleshoot calls and cases, document solutions, and collaborate with software teams to resolve issues. Ideal candidates have 1–3 years in high-tech customer support, strong communication, and proficiency in Windows, Excel, and Salesforce.

Qualifications

• Bachelor's degree in Computer Science or related field, or relevant experience.
• 1+ year(s) of experience in customer service or technical support role.
• Excellent communication and interpersonal skills.
• Proven problem-solving and critical-thinking abilities.
• Ability to work independently and in a team environment.

Responsibilities

• Answer inbound GPS troubleshooting calls (20-25 daily est.).
• Respond to inbound GPS troubleshooting emails, cases (20-30 daily est.).
• Track all troubleshooting activities in CRM system - Salesforce.
• Must be able to work multiple systems at a time efficiently while on a call or working cases.
• Learn, understand, and support multiple products and services within a technical support department.
• Manage multiple support cases at one time and meet support SLAs.
• Follow Knowledge Base Articles / create Technical Notes.
• Work with support and/or product development personnel to troubleshoot and workaround product issues.
• Advocate for the client to ensure timely and accurate issue resolution.
• Document and track client interactions and resolutions.
• Continuously improve knowledge of the company's products and services.

Skills

Troubleshooting

Customer service

Multitasking

Communication

Independent work

Education

Bachelor's degree or equivalent experience

Tools

Windows

Excel

Salesforce CRM

Job description

Harris Teeter is hiring a Tier 1 Technical Support Representative to support national and local Enterprise accounts. This full-time, day-shift role offers 40 hours per week at $18/hour in Arizona, with training and ongoing support.

You will troubleshoot calls and cases, document solutions, and collaborate with software teams to resolve issues. Ideal candidates have 1–3 years in high-tech customer support, strong communication, and proficiency in Windows, Excel, and Salesforce.