Tier 1 Tech Support Specialist — Day Shift (Fast-Paced)

Harris Computer; United States; Remote; USD 21,000 - 29,000; Full time

Job summary

Harris Computer is seeking a Tier 1 Technical Support Representative for day shift to assist national and local Enterprise accounts by troubleshooting calls and cases using established processes in a fast-paced environment.

The role requires strong communication, problem-solving skills, and the ability to work independently or with a team; duties include inbound GPS troubleshooting, email/ticket handling, and CRM tracking.

Qualifications

• 1-3+ years high-tech customer support experience in a fast-paced environment.
• Bachelor's degree in Computer Science or a related field, or relevant experience.
• Excellent communication and interpersonal skills.
• Proven problem-solving and critical-thinking abilities.
• Ability to work independently and in a team environment.

Responsibilities

• Answer inbound GPS troubleshooting calls (20-25 daily est.)
• Respond to inbound GPS troubleshooting emails, cases (20-30 daily est.)
• Track all troubleshooting activities in CRM system - Sales Force
• Must be able to work multiple systems at a time efficiently while on a call or working cases
• Learn, understand, and support multiple products and services within a technical support department
• Manage multiple support cases at one time as well as
• Meet support SLA's and provide superior customer support
• Follow Knowledge Base Articles / create Technical Notes
• Work with support and/or product development personnel to troubleshoot and workaround product issues
• Advocate for the client to ensure timely and accurate issue resolution.
• Document and track client interactions and resolutions.
• Continuously improve knowledge of the company’s products and services.

Skills

Troubleshooting

Customer Service

Windows

Excel

Salesforce CRM

Multitasking

Communication

Problem-Solving

Independent Work

Scheduling Flexibility

Education

Bachelor's degree or relevant experience

Tools

Salesforce CRM

Job description

Harris Computer is seeking a Tier 1 Technical Support Representative for day shift to assist national and local Enterprise accounts by troubleshooting calls and cases using established processes in a fast-paced environment.

The role requires strong communication, problem-solving skills, and the ability to work independently or with a team; duties include inbound GPS troubleshooting, email/ticket handling, and CRM tracking.