Enterprise GPS Tier 1 Support Specialist

REDWING TECHNOLOGY CORPORATION; Phoenix (AZ); On-site; USD 37,000 - 42,000; Full time

Job summary

REDWING TECHNOLOGY CORPORATION is seeking a Tier 1 Technical Support Representative for the day shift. You will troubleshoot and resolve customer calls or cases for national and local Enterprise Business accounts by following established processes in a fast-paced environment.

The role requires excellent communication, strong problem-solving, and the ability to work independently or with a team. Training runs Monday–Friday 7am–4pm for about four weeks, with permanent shifts 8am–5pm or 10am–7pm

Qualifications

• 1-3+ years high-tech customer support experience in a fast-paced environment.
• Bachelor's degree in CS or related field.
• Excellent communication and interpersonal skills.
• Proven problem-solving and critical-thinking abilities.
• Ability to work independently and in a team.

Responsibilities

• Answer inbound GPS troubleshooting calls.
• Respond to inbound GPS troubleshooting emails/cases.
• Track troubleshooting activities in CRM (Sales Force).
• Must be able to work multiple systems at a time efficiently while on a call or working cases.
• Learn, understand, and support multiple products and services within a technical support department.
• Manage multiple support cases at one time as well as
• Meet support SLA’s and provide superior customer support.
• Follow Knowledge Base Articles / create Technical Notes
• Work with support and/or product development personnel to troubleshoot and workaround product issues
• Advocate for the client to ensure timely and accurate issue resolution.
• Document and track client interactions and resolutions.
• Continuously improve knowledge of the company's products and services.

Skills

Troubleshooting

Customer service

Windows

Microsoft Excel

CRM Salesforce

Multitasking

Communication

Teamwork

Scheduling flexibility

Education

Bachelor's degree in CS or related field

Tools

Salesforce

Job description

REDWING TECHNOLOGY CORPORATION is seeking a Tier 1 Technical Support Representative for the day shift. You will troubleshoot and resolve customer calls or cases for national and local Enterprise Business accounts by following established processes in a fast-paced environment.

The role requires excellent communication, strong problem-solving, and the ability to work independently or with a team. Training runs Monday–Friday 7am–4pm for about four weeks, with permanent shifts 8am–5pm or 10am–7pm