Tier 1 Tech Support Specialist – Customer Focus

TAPCO (Traffic and Parking Control Co., LLC); Milwaukee (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid holidays

Vacation and personal time

Parental leave

401K with employer match

Job summary

TAPCO (Traffic and Parking Control Co., LLC) seeks a Technical Support Specialist to provide tier 1 phone and remote support, resolving post-order issues and assisting customers with inquiries. You will log cases, use ERP/CSM tools, and process orders while ensuring high customer satisfaction.

The role reports to the Technical Support Manager and may evolve with the team. Up to 10% travel for field work and training is expected.

Qualifications

• Proficient in Windows OS with Microsoft Office Suite.
• Strong attention to detail and adherence to processes.
• Multitasking and time management in a fast-paced, customer-focused environment.
• Clear and effective verbal communication.

Responsibilities

• Provide tier 1 phone-based and remote support; resolve post-order issues.
• Report to Technical Support Manager; duties may evolve.
• Log cases and track progress in ERP/CSM systems; ensure timely resolution.
• Process sales and RMA orders accurately and efficiently.
• Support internal and external customers while meeting SLA targets.
• Occasionally travel in-state and out-of-state for field work and training (up to 10%).

Skills

PC operations

Time management

Multitasking

Clear communicator

Attention to detail

Tools

ERP software

CSM software

Remote support tools

Job description

TAPCO (Traffic and Parking Control Co., LLC) seeks a Technical Support Specialist to provide tier 1 phone and remote support, resolving post-order issues and assisting customers with inquiries. You will log cases, use ERP/CSM tools, and process orders while ensuring high customer satisfaction.

The role reports to the Technical Support Manager and may evolve with the team. Up to 10% travel for field work and training is expected.