Frontline Technical Support Specialist — Safety Tech

TAPCO Inc.; Milwaukee (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

Vacation & PTO

Parental leave

401K match

Short-term disability

Health insurance

Vision insurance

Dental insurance

Pet insurance

Company events

Safety committee

Job summary

TAPCO Inc. is seeking a Technical Support Specialist to provide frontline assistance for TAPCO's product and software management systems.

You will interact with customer accounts, vendors, and internal departments, delivering professional, solution-oriented support and ensuring timely post-order issue resolution. The role reports to the Technical Support Manager and requires strong English communication, attention to detail, and the ability to travel up to 10%.

Qualifications

• Proficient in PC operations including Windows OS and Office Suite.
• Excellent communication in English, both written and verbal.
• Ability to troubleshoot and resolve tier 1 issues.
• Strong attention to detail and process adherence.
• Experience with ERP/CSM tools is a plus.

Responsibilities

• Provide tier 1 phone-based and remote support to TAPCO customers.
• Log cases, track progress, and follow up through resolution.
• Process sales and RMA orders accurately and efficiently.
• Escalate complex issues when needed.
• Maintain high levels of customer satisfaction and SLA compliance.
• Occasionally travel in-state/out-of-state for field work (up to 10%).
• Support internal and external customers across departments.

Skills

Windows OS

MS Office

Remote support

Multi-tasking

Time management

Communication skills

Customer focus

IP networking basics

Technical troubleshooting

Education

High School diploma

Associates degree in electronics

On-the-job experience

Tools

ERP software

CSM software

Job description

TAPCO Inc. is seeking a Technical Support Specialist to provide frontline assistance for TAPCO's product and software management systems.

You will interact with customer accounts, vendors, and internal departments, delivering professional, solution-oriented support and ensuring timely post-order issue resolution. The role reports to the Technical Support Manager and requires strong English communication, attention to detail, and the ability to travel up to 10%.