Technical Support Specialist: Fast-Paced IT Help Desk

TAPCO (Traffic and Parking Control Co., LLC); Brown Deer (WI); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation and personal time

Parental leave (4 weeks)

401K with employer match

Short-term disability (company-funded)

Health, dental, vision insurance

Quarterly company events and lunches

Committee involvement

Job summary

TAPCO, located in Wisconsin, is seeking a Technical Support Specialist to deliver frontline assistance for TAPCO’s product and software management systems. You will interact with customer accounts, vendors, and internal teams to provide efficient, professional support and issue resolution.

The role emphasizes strong English communication, detailed problem solving, and the ability to work with ERP/CSM tools, with occasional travel and on-site collaboration to improve customer satisfaction.

Qualifications

• High school diploma required; electronics degree preferred.
• Experience in technical support or service is a plus.
• Strong English communication and customer-focused approach.
• Basic IP networking knowledge and related hardware/software know-how.

Responsibilities

• Provide tier 1 phone-based and remote technical support.
• Log cases, track progress, and resolve issues with ERP/CSM tools.
• Process sales and RMA orders accurately and efficiently.
• Travel up to 10% in-state and out-of-state for training.

Skills

Windows OS

MS Office

Remote support tools

IP networking basics

Multitasking

English communication

Attention to detail

Customer focus

Education

High School diploma

Associates degree in electronics

On-the-job technical support experience

Tools

ERP systems

CSM software

Remote support tools

Job description

TAPCO, located in Wisconsin, is seeking a Technical Support Specialist to deliver frontline assistance for TAPCO’s product and software management systems. You will interact with customer accounts, vendors, and internal teams to provide efficient, professional support and issue resolution.

The role emphasizes strong English communication, detailed problem solving, and the ability to work with ERP/CSM tools, with occasional travel and on-site collaboration to improve customer satisfaction.