Technical Support Specialist — Frontline IT & Customer Solutions

CL c0fdc925 851b 46be 8480 3d28feddb668; Brown Deer (WI); On-site; USD 45,000 - 68,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation and personal time

Parental leave

401K employer match

Short-term disability

Health, vision, and dental insurance

Company events and lunches

Safety/Fun committee participation

Job summary

TAPCO is seeking a Technical Support Specialist to provide frontline assistance for TAPCO’s product and software management systems. You will handle tier 1 phone-based and remote support, log cases, and resolve post-order issues while maintaining high customer satisfaction.

You will interact with a broad set of customers and collaborate with internal teams under the Technical Support Manager, with travel as needed and opportunities for growth within a dynamic environment.

Qualifications

• Proficient in PC operations, including Windows OS, MS Office, file management, software installation, and remote support tools.
• Strong attention to detail and disciplined adherence to processes.
• Excellent English communication and customer-focused demeanor.
• Basic IP networking knowledge and hardware/software awareness.
• High School diploma or Associate degree in electronics, or equivalent on-the-job experience.

Responsibilities

• Provide tier 1 phone-based and remote technical support.
• Log cases, track progress, and resolve issues to SLA targets.
• Process sales and RMA orders accurately and efficiently.
• Travel up to 10% for field work and training.
• Support internal and external customers and promote customer satisfaction.
• Escalate complex issues as needed.

Skills

Windows OS

MS Office

Remote support tools

Attention to detail

Multitasking

Time management

Customer focus

English communication

IP network basics

Equipment operation

Education

High School diploma

Associates degree in electronics

On-the-job experience in technical support

Job description

TAPCO is seeking a Technical Support Specialist to provide frontline assistance for TAPCO’s product and software management systems. You will handle tier 1 phone-based and remote support, log cases, and resolve post-order issues while maintaining high customer satisfaction.

You will interact with a broad set of customers and collaborate with internal teams under the Technical Support Manager, with travel as needed and opportunities for growth within a dynamic environment.